Patient Access Coordinator

Patient Care CoordinatorYou're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.Answer incoming calls and give patients a genuinely helpful first impressionRegister new patients and keep demographic information current for established onesSchedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seenVerify insurance eligibility before appointments happen, not afterManage incoming and outgoing referrals, including logging and correspondenceWork with patients, physicians, and staff at outside facilities to keep information moving accurately and on timePrep documentation for upcoming visits and request outside records and images ahead of timeMaintain HIPAA-compliant patient confidentiality in every interactionWork a daily task list and keep on top of itHelp grow patient portal participationSupport Telehealth patients with scheduling and setupScan medical records for new patients ahead of their visitsSend new patient paperwork through Health Asyst and walk patients through any technical hiccupsSomeone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.Reliable attendance and punctualityStrong organizational skills and follow-throughAbility to read, write, and communicate clearly with patients, providers, and staffComfortable juggling multiple tasks and priorities in a fast paced clinic environmentAbility to sit for extended periods