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Service Desk Technicians (Tier I)

Blue Rose Consulting Group, Inc.

Job Description

Job Description

Service Desk Technicians (Tier I)

  • 2+ years IT help desk/service desk experience
  • Proficiency with ticketing systems (ServiceNow preferred)
  • Strong customer service and communication skills
  • Experience with incident triage and escalation procedures
  • Secret clearance

?? This position is in anticipation of contract award and is contingent upon successful contract award. Applicants will be contacted regarding employment opportunities upon award notification.

Vacancy posted a month ago
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