Bilingual Medical Call Center Intake Specialist

Medical Call Center Representative

Join the OSSP Team!

Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, spine surgery, and interventional spine care. With locations across the United States, our team is dedicated to providing state-of-the-art, minimally invasive treatments that help patients return to active, pain-free lives.

We are currently seeking compassionate, energetic, and patient-focused Medical Call Center Representatives to join our growing team! This role is critical in creating an exceptional first impression for our patients and ensuring every interaction reflects the high standard of care OSSP is known for.

Position Summary

The Medical Call Center Representative serves as the first point of contact for patients calling our healthcare facilities. This individual plays a key role in delivering an outstanding patient experience by assisting with scheduling, answering questions, providing support, and ensuring patients feel welcomed and cared for from their very first interaction.

The ideal candidate is professional, detail-oriented, organized, and thrives in a fast-paced healthcare environment while maintaining a positive and compassionate attitude.

Key Responsibilities

• Schedule appointments for both new and established patients across multiple OSSP locations.
• Gather and verify patient information in preparation for upcoming appointments.
• Handle a high volume of inbound and outbound calls professionally and efficiently.
• Provide exceptional customer service while assisting patients with questions, concerns, and scheduling needs.
• Listen attentively to patient concerns and help guide them toward appropriate solutions and next steps.
• Process and maintain patient documentation including work status updates, FMLA paperwork, treatment plans, and related records.
• Verify patient insurance coverage and ensure accurate documentation of benefits information.
• Assist with the referral coordination process as needed.
• Maintain accurate records and documentation within company systems.
• Collaborate with clinical and administrative teams to support efficient patient workflow and continuity of care.
• Perform additional duties and special projects as assigned.

What We're Looking For

• High school diploma or GED required
• Previous healthcare, medical office, or call center experience preferred
• Strong interpersonal and communication skills
• Ability to communicate clearly, professionally, and compassionately with patients and team members
• Highly organized with strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Strong customer service mindset with a passion for helping others
• Ability to maintain confidentiality and professionalism at all times
• Bilingual (English/Spanish) strongly preferred

Why OSSP?

At OSSP, we believe our people are the foundation of our success. We are committed to fostering a collaborative, supportive, and growth-oriented environment where team members are empowered to make a meaningful impact every day.

If you are passionate about patient care, enjoy helping others, and want to grow with a dynamic healthcare organization, we would love to hear from you!

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.

While performing the duties of this role, employees may occasionally be required to:

• Sit for extended periods of time
• Use hands and arms for repetitive motion and computer use
• Communicate effectively verbally and in writing
• Maintain visual focus for extended computer use, including close and distance vision

Equal Opportunity Employer

Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.