Director, CX Data Enablement & Platforms Technical Suite Lead

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Director, CX Data Enablement & Platforms Technical Suite Lead leads a team that includes:

• The Global Capability Technical Owner, Data Master, who manages the core enterprise data platforms
• The Global Capability Technical Owner for Data Management, who manages technical oversight of enterprise data platforms supporting customer data, content governance, and compliant review workflows
• Development teams and vendor partners

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or related technical field.
• 10+ years of experience after Bachelor's degree (or 8+ years of experience after Master's degree) in data engineering, technical architecture, or enterprise platform delivery management.
• 3+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.
• Demonstrated experience designing and delivering enterprise-scale digital platforms such as enterprise data platforms supporting master data, reference data, and analytics-ready datasets.
• Experience guiding technical architecture within complex, matrixed, global organizations.
• Experience using Agile and Product Operating Model principles to drive alignment, autonomy, and outcome-focused delivery.
• Proven ability to lead and mentor engineering teams and technical leaders.

Requirements

• Deep understanding of enterprise data and platform architecture, cloud-based data services, and modern engineering frameworks that enable scalable, reusable data solutions.
• Proven experience designing and configuring secure, reliable, and compliant data platforms that operate at enterprise scale within pharmaceutical and healthcare industries.
• Strong knowledge of data integration patterns, APIs, and data product architectures that support governed data flow across upstream sources and downstream consumption layers.
• Experience designing and evolving enterprise data enablement solutions, including shared data services, data mastering, and analytics-ready data products, with clear implications for governance, quality, and reuse.
• Experience evolving MDM platforms as enterprise products, including roadmap evolution, consumer onboarding, and ongoing alignment with internal domain owners and vendor partners to maintain master data integrity.
• Strong understanding of identity resolution strategies (e.g., survivorship rules and cross-domain linkage trade-offs) and experience embedding consent and preference management into mastering workflows.
• Ability to lead data stewardship operations end-to-end—driving exception management, governance adherence, and consistent execution across domains.
• Experience working within Agile product development teams and product operating models.
• Solid understanding of security, privacy, and regulatory requirements as they relate to enterprise data management, access controls, and compliant data usage.
• Demonstrated technical program leadership across multi-team, multi-vendor data initiatives, coordinating dependencies and delivery to achieve high-quality, on-time outcomes.
• Ability to design and oversee compliant technical operations for data platforms, including reliability, support, business continuity, and managed service models.
• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Benefits

• Medical, dental, and vision insurance
• 401k retirement savings plan
• Flexible paid vacation
• Discretionary annual cash bonus or incentive compensation
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan

Company Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.