Credit and Collections Analyst

Credit & Collections Analyst

The Credit & Collections Analyst is responsible for portfolio-level ownership of the end-to-end Billing-to-Cash lifecycle for assigned customers. This role ensures billing accuracy, owns accounts receivable and credit control activities, mitigates customer risk, and maintains audit readiness. The analyst partners cross-functionally to resolve complex billing and payment issues, improve cash flow, and support a high-quality customer experience.

Key Responsibilities

• Own the end-to-end Billing-to-Cash lifecycle for assigned customer portfolios.
• Ensure accurate and timely billing aligned with executed contracts, pricing, usage, and internal controls.
• Manage accounts receivable and credit control activities, including collections strategies for complex, high-risk, or escalated accounts.
• Monitor AR aging, identify risk drivers, and take proactive actions to reduce aged receivables.
• Execute proactive outreach for current and past-due balances and document all collection activity in approved systems.
• Validate billing and receivable data against contracts; ensure payment terms, pricing, and invoicing requirements are accurate.
• Own invoice reviews, reconciliations, variance analysis, cash application follow-up, and resolution of unapplied cash or credits.
• Assess disputes and deductions; recommend and execute resolution paths including credit, rebill, escalation, or legal review. Serve as the primary escalation point for complex billing, receivable, and payment issues.
• Maintain complete, audit-ready documentation supporting SOX, internal controls, and external audit requirements.
• Identify upstream root causes of billing and receivable issues and partner cross-functionally to drive permanent corrective actions.
• Contribute to process improvements, automation initiatives, and control enhancements across Invoice-to-Cash.
• Prepare and deliver recurring and ad hoc reporting to analyze receivables trends and support internal and customer-facing discussions.

Key Stakeholders

• Sales, Account Management, Customer Success, Revenue Accounting, Billing, Tax, Legal, IT, Finance Leadership, and External Customers.

Skills & Competencies

• Strong analytical, problem-solving, and root-cause analysis skills.
• High attention to detail with a strong control, compliance, and risk mindset.
• Solid understanding of end-to-end Invoice-to-Cash and Order-to-Cash processes.
• Strong written and verbal communication skills with internal stakeholders and customers.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Resilience and professionalism when handling escalations or challenging situations.

Experience & Qualifications

• 5+ years of experience in Credit & Collections, Billing, Accounts Receivable, or Invoice-to-Cash functions.
• Demonstrated ownership of a B2B receivables portfolio in a subscription or recurring-revenue environment.
• Strong experience interpreting contract language related to billing, renewals, and payment terms.
• Proficiency with ERP systems (Oracle preferred) and CRM tools such as Salesforce.
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Word.
• Bachelor's degree in Finance, Accounting, Business, or equivalent experience preferred.

Career Path

Senior Invoice-to-Cash Analyst, Credit & Collections Leadership, or broader Finance Leadership roles.

The targeted pay range for this position in the following location is:

United States - Dallas Infomart Office DAI: 61,200 - 91,800 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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