Reception Desk Agent

Job Description

Job Description

Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.

About the Role:
As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Key Responsibilities:

• Greet and check in guests, ensuring accuracy in room assignments and billing

• Provide friendly, knowledgeable assistance on resort amenities, events, and activities

• Maintain thorough knowledge of resort services, family history, and local attractions

• Handle guest concerns or requests with professionalism and care

• Manage reservations, activity bookings, dining arrangements, and folio charges

• Uphold front desk cleanliness and guest confidentiality at all times

• Assist in training new team members and support communication across departments

• Maintain a $400 cash bank and follow cash/credit handling protocols

• Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Position Requirements:

• Previous front desk, guest service, or hospitality experience preferred

• Excellent communication and customer service skills

• Comfortable using computers and hotel software systems (training provided)

• Ability to multitask in a fast-paced environment

• Strong attention to detail and ability to problem-solve on the spot

• Professional, friendly, and dependable demeanor

• Ability to stand for long periods and occasionally lift up to 25 lbs

• Availability to work weekends, holidays, and varied shifts as needed

Benefits & Resort Perks:
At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:

• Medical, dental, and vision insurance

• Life and disability insurance

• 401(k) with employer contribution

• Flexible Spending Accounts (medical & dependent care)

• Paid time off (2+ weeks to start)

• Bereavement leave

• Employee Assistance Program

Plus, enjoy exceptional on-property perks for you and your family:

• Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons

• Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast

• Free staff meal during 8-hour shifts

• 20% dining and retail discounts

• 50% off massages

• Free access to most guided property tours

• Lodging discounts for friends and family

Ready to bring your hospitality skills to a one-of-a-kind resort experience? We’d love to meet you! Apply today to be part of the von Trapp family tradition.