Operations Associate

*Description* The Operations Associate is responsible for providing administrative support for the Annuity Insurance Department. The duties include answering phones, making journal entries, account processing, and providing payment solutions. They will respond to internal and external customers via phone, fax, and email. They will be a liaison between customer/financial professionals and institutions including banks, credit unions, and clearing firms. They will perform various account calculations, perform research as needed, and provide phone support for the department. What you will do: * Process daily work associated with your department which may include asset movement, account transfers, or new account set-up and maintenance * Process routine and complex transactions in an accurate, timely and efficient manner * Proactively work to identify, interpret and resolve potential problems * Independently follow procedures to meet service level agreements and achieve quality metrics * Learn, use and support various financial products, software and systems * Comply with company policies and regulatory requirements *Additional Skills & Qualifications* Qualifications: - Administrative, operations, or office experience. - Strong attention to detail and organizational skills. - Ability to multitask across several systems and monitors. - Excellent communication and customer service skills. - Comfortable handling phone interactions. - Experience in financial services, insurance, or annuities preferred. Preferred: - Financial services operations experience. - Experience with process improvement initiatives. * office/administrative experience are highly preferred. * Retail customer service experience combined with office support experience. *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of St. Cloud, MN. *Pay and Benefits*The pay range for this position is $20.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in St. Cloud,MN. *Application Deadline*This position is anticipated to close on Aug 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.