Chief Information Officer

CIO Position

The CIO is responsible for the delivery and support of innovative, efficient, and effective technologies, information services, and resources for the College. The position will coordinate technology leadership that connects strategy, systems, and operations for the entire College. The position provides leadership and direction in the following areas: strategic planning for technology investments and operations, policy and compliance activities related to the use of technology and artificial intelligence (AI) in higher education, chief AI lead, cybersecurity and data governance, budgeting and prioritization of information technology (IT) initiatives, IT vendor and contract management, ERP systems, cloud and SaaS migration, academic technologies, networking and telecommunications, and the technology help desk. This position reports to the Vice President for Finance and Administration and serves on the President's Council.

Qualifications

Master's degree- IT-related field or equivalent (Required)

10+ years of related experience (Required)

7-10 years of experience in higher education administration and supervision (Preferred)

Working knowledge of regulatory standards impacting the College including FERPA, HIPAA, GLBA, and GDPR (Required)

5+ years of experience managing a budget and conducting business planning for fiscal sustainability (Required)

Strong organizational, project management, and problem-solving experience; proven ability to plan, prioritize, and execute complex, interdepartmental projects (Required)

Proven experience in strategic and operational planning (Required)

Essential Responsibilities

• (Critical) Lead collaborative efforts to provide appropriate educational technologies and ensure consistent and cohesive data reporting across the college. Connect existing efforts, reduce silos, and provide clarity and direction to all areas of the College to ensure our technologies are interconnected.

• (Critical) Ensure priorities involving AI, systems, automation, and data alignment move forward in a coordinated manner.

• (Critical) Serve on the President's Council and NMC governance councils and committees as needed.

• (Critical) Manage the human resources, budgets, vendors, contracts, and other organizational processes as they relate to information technology. Responsibilities include evaluation of direct reports through the staff evaluation process, evaluation of IT vendors and contracts, management of the college's IT-related budgets and resources, and continuous improvement of the College's IT systems and infrastructure.

• (Critical) Serve as the college's chief information officer and primary liaison for relevant representation on state, national and international organizations and affinity groups.

• (Critical) Lead the College's technology risk management strategy, including IT incident preparedness, response, recovery, and continuity efforts. This includes oversight of the College's third-party risk management (TPRM) program in effort to identify, evaluate, mitigate, and monitor risks from external vendors, suppliers, and partners under an appropriate framework.

• (Critical) Engage in professional development opportunities in order to stay current in the field of information technology in higher education.

• (Critical) Provide a forward-looking direction on how technology supports student success and operations.

• (Critical) Management and improvement of administrative technologies to support the institutional operations of the College in a cost-effective and efficient manner. Administrative technologies include systems such as Banner, 25Live, Canvas, Starfish, Mitel Revolution, and Google Suite.

• (Critical) Collaborate on the management and improvement of learning technologies to support teaching and learning in a cost-effective and efficient manner. Learning technologies include Canvas, classroom computers and projectors, computer classrooms and labs, video distribution, and media equipment.

• (Critical) Management and continuous improvement of the desktop computing, network, server, and telecommunications infrastructure of the College to provide a reliable, stable, and secure environment so employees, students, and the general public can access and use the systems they need. The infrastructure includes the telephone system, wireless networking, Novell network, and internet services.

• (Critical) Coordinate training and support services for students and employees so all end users have the technological tools and resources needed to succeed. This includes oversight of the NMC Technology Help Desk and coordinating training and resources for all College software systems and applications.

• (Critical) Ensure data integrity, alignment, and transparency to support strategic planning, assessment, and decision-making.

• (Critical) Provide leadership in planning, organization, and implementation of IT projects and initiatives in accordance with NMC's mission, vision, and values, and in accordance with NMC's Board and Staff policies.

• (Critical) Provide leadership in the development, deployment, and evaluation of the College's strategic plan.

• (Critical) Manage the Technology Infrastructure Plant Fund to ensure sustainable funding for the replacement of technology hardware to support the College's programs and activities.

• (Critical) Monitor emerging technologies and new trends and applications of technology in higher education and recommend actions based on this information.

General Competencies

Building Effective Relationships — Advanced

Importance: Critical

Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Develops and proactively uses networks, both inside and outside the college; presents controversial findings tactfully in even the most sensitive situations; mediates disputes; approaches even the most difficult situations with empathy and interest.

Communications / Active Listening — Advanced

Importance: Critical

Has good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken, and the nonverbal cues used by others. Listens openly and nondefensively; asks probing, insightful questions to gain critical information; composes effective communications regarding highly sensitive matters.

Global Awareness / Internationally Skilled — Proficient

Importance: Very Important

Understands the complexities and interdependency of world events and issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self-aware about identity and culture; demonstrates sensitivity and respect for differences. Understands the complexities and interdependency of world events and issues, understands one's own culture and history in relation to others; is open to new opportunities, ideas and ways of thinking; is comfortable with ambiguity and unfamiliar situations.

Strategic Understanding / Leadership — Advanced

Importance: Critical

Explains how their role supports NMC's mission and vision. Recognizes opportunities to help the organization accomplish its goals. Considers a broad range of internal and external factors in establishing goals and priorities. Consistently ensures a fit between individual or group actions and the organizational mission/strategy. Can anticipate future consequences and trends accurately; stays aware of strategic/external environment; has broad knowledge and perspective; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Functional Competencies

Building Consensus / Managing Conflict (Generic) — Proficient+

Importance: Critical

Good at working with people and considering all sides of a position. Able to clearly see multiple points of view. Listens to concerns; engages others in resolving them. Actively listens to identify goals, concerns behind whatever "positions" people take. Can find common ground. Skilled at facilitating shared problem-solving to find "third alternatives" that address those goals/concerns. Can clearly communicate constraints while encouraging creative problem-solving. Effectively diffuses diverse situations involving conflict, confrontations, or disagreements to minimize negative personal impact; skilled at facilitating shared problem-solving to find "third alternatives" that address those goals/concerns; creates an environment where everyone believes they were heard.

Business Knowledge / Business Sense / Understands How Business Works (Generic) — Advanced

Importance: Critical

Understands NMC's financial model—the elements that affect NMC's financial viability/sustainability. Knows how businesses work. Knowledgeable about how policies, practices, trends, technology, and

information affect an organization. Knows the competition. Is aware of how strategies and tactics work in the marketplace. Plans for future market conditions; identifies and plans for future trends; sources and implements external best practices; sees and takes advantage of emerging trends.

Communicating a Shared Vision (Generic) — Advanced

Importance: Critical