Surgical Scheduling Coordinator

Surgical Scheduling Coordinator

Location: Santa Monica, CA 90404

Duration: 13 Weeks

Shift: Day (5x8 Hours) || 8:00 AM to 5:00 PM

Note: Previous surgery/procedure scheduling and insurance authorizations experience is required and must be clearly shown on the resume.

Summary:

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctors orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms and request for authorizations, and the physicians calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on workers comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Required:

• HSD/GED
• Flu Vaccination (no exemption/no declinations)
• 2 years of experience with surgery/procedure scheduling
• 1 year of experience with insurance authorizations
• Experience with Epic EMR
• MUST be able to work with insurances to authorize surgery procedures (authorizations is required)

Preferred:

• Previous experience as PSR or MA
• Surgery center or hospital experience highly preferred.