Collections Supervisor (Check City)

Developing and maintaining innovative and streamlined collection practices and procedures to ensure all receivables are collected and addressed timely. Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results. Resolving complex collection issues including customer disputes. Monitoring and maintaining acceptable bad debt for the organization. Identifying accounts requiring legal action. Proactively managing and developing system and technology advances to add greater efficiency and effectiveness for the department. Managing projects related to collections. Supervising and developing employees including communication with staff, hiring and training staff, scheduling and assigning work, providing guidance to staff, and conducting performance evaluations. Qualifications for Collections Supervisor Proficiency with MS Excel, MS Word, and Outlook. Excellent communication (written and verbal) in English; Spanish is a plus. Contributes to the management of department data processing, telephone and other systems. Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed. Assists Unit Manager in preparing and communicating performance assessments for staff supervised. 3+ years Collections/Customer Service/Call Center experience. #J-18808-Ljbffr