Regional Director | S4 | Commercial Clients | London | TSQ

Regional Director | S4 | Commercial Clients | London | TSQ

Country: United Kingdom

Santander ([ is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .

Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Commercial Clients is a highly engaged and energetic team that manages relationships with Santander Commercial Banking clients, while also focusing on winning high-quality new business (with turnover up to £25m) and developing these into future Corporate Clients. The team consistently delivers a strong balanced scorecard, performing well across client satisfaction, high value new-to-bank switchers, lending, deposits, and international growth.

We pride ourselves on delivering high-quality service that not only retains clients but helps them grow, turning them into advocates who bring in new opportunities through their networks. Supporting fast-growing businesses across a wide range of sectors, the team is ambitious and high-performing, with a strong track record of exceeding expectations and offering a platform for individuals looking to accelerate their careers.

This is a key strategic role in our Commercial Clients team, you will work closely with the Head, Commercial Clients to formulate the business strategy in line with CCB strategic goals and growth targets.

You will be responsible for recruiting, leading and developing teams of Relationship Directors and Relationship Managers, monitoring the business and competitive environment being proactive in taking actions and driving and supporting the promotion and marketing of the bank in the Region.

• To design and deliver the agreed business strategy for your region in Commercial.
• To deliver sustainable income streams within the Group’s risk principles. 
• To strategically manage relationships with certain high-profile clients and key business introducers across the region. 
• Improve and maintain quality of credit submissions through coaching and development.
• Strategically manage relationships with high priority existing and new customers and key business introducers, extending the depth of their relationship with the Bank.
• Drive and embed a customer service culture throughout the business Region including customer satisfaction plans and contact strategy.
• Embed and deepen the market profile of CCB through client and market contacts.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Is highly commercially aware with a strategic understanding of banking markets.


• A considerable number of years’ experience in Corporate and Commercial Banking, and broad knowledge of all aspects of this as it relates to all target sectors


• Adept at relationship building, influencing and negotiating skills, up to Executive level both internally and externally


• Substantial experience in a relationship management environment, as well as significant experience of successfully leading teams


• Specific experience in lending to companies within the business segment, and in driving the credit analysis for such deals (advanced level of credit and risk knowledge and skills)

• Degree-level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. — (Preferred)
• Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). — (Preferred)
• Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. — (Preferred)
• Ongoing commitment to professional development, including regulatory awareness and leadership capability, aligned with Santander’s standards for continuous learning. — (Required)

• Advanced credit and financial analysis — ability to assess risk, structure complex lending solutions, and prepare high-quality credit submissions. (Required)
• Strong commercial acumen — deep understanding of corporate and commercial banking products, markets, and the wider economic environment. (Required)
• Digital proficiency — confident use of workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy. (Required)

• Exceptional relationship management and communication skills — able to engage and influence clients, stakeholders, and colleagues effectively. (Required)
• Leadership and coaching ability — inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement. (Required)
• Resilient and optimistic mindset — approaches challenges positively, demonstrates adaptability, and promotes Santander’s values and behaviours. (Required)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year


• £6,000 car allowance per year


• Company funded individual private medical insurance


• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.


• Share in Santander’s success by saving or investing in our share plans. 


• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services


• Competitive rewards that reflect the real impact you make and the value you bring.


• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.


• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.


• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.


• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

• All candidates must have the right to work in the UK to commence employment with Santander.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [View email address on decentrajobs.com](mailto:View email address on decentrajobs.com).

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