Help Desk Technician - TS/SCI

Help Desk Technician Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE + - Comptia CERT - Comptia CERT Experience: 1 + years of related experience US Citizenship Required: Yes Responsibilities Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Assists with the installation, configuration, and upgrade of computer hardware and software. Provides end‑user software troubleshooting and support. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Assists in the administration of e‑mail systems. Provides phone and help‑desk support for local and off‑site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required. What You’ll Need to Succeed Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. Security Clearance Level: TS/SCI with Polygraph. Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date. Compensation The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Chantilly Benefits Full-flex work week to own your priorities at work and at home 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from Rest and recharge with paid vacation and holidays Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr