DLCCC Front Desk Weekend and Evening Staff

Detroit Lakes Community and Cultural Center

Job Summary: A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests.

Must be available 7am-6 pm on Saturdays, 10 am-6 pm on Sundays, and occasional weekday evenings and Friday Evenings as needed from 5:00pm - 10:00pm. Shifts are from 4 to 6

hours. One weekend off a month.

Key Duties and Tasks:

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Serves as the first point of contact for all customer questions, concerns and comments
Answer phones in a friendly manner and assist callers with a variety of questions.
Check-in members
New member enrollments.
Stays current on new program offerings and schedules
Attend Front Desk meetings
Schedule court use, classes and any other appointments and needed
Daily POS activity
Update member account information
Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Other duties as assigned by the Front Desk Supervisor

Desired Qualifications:

Customer service background preferred
Knowledge of a POS system
Enjoys meeting new people
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude
Punctuality and reliability are a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Dedication to the success of the facility
Wear appropriate clothing
Maintain a positive attitude with members and staff

Position:

Is a part-time position
Is an "at will" position
Reports directly to the Front Desk Supervisor.

Salary/Wage/Benefits:

Free Single membership at date of hire
Discount on services and logo apparel
Discount on Historic Holmes Theatre productions

Work schedule

Weekend availability

Benefits

Employee discount
Other

Apply

Vacancy posted 4 days ago

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