L2 Technical Operations Engineer

Openkyber

Job Title: L2 Technical Operations Engineer

Experience: 2 4 Years

Job type: 12 months plus PST

We are hiring an L2 Technical Operations Engineer / Customer Support Analyst with experience in application support and IT service delivery. The candidate should have hands-on experience in ServiceNow, Azure, Azure Application Insights (App Insights), incident management, request fulfillment, troubleshooting application issues, and working in Agile/Scrum environments. Experience with ITIL, reporting using ServiceNow/Power BI, and the Microsoft Office Suite is required. Strong communication, documentation, and problem-solving skills are essential.

Mandatory Skills:

L2 Application/Technical Support
ServiceNow
Azure
Azure Application Insights (App Insights)
Incident, Problem & Request Management
ITIL Framework
Agile & Scrum
Power BI / ServiceNow Reporting
Microsoft Office Suite
Application Troubleshooting
Knowledge Base Documentation
Excellent Communication & Stakeholder Management

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted 2 days ago

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