Senior Manager Network Operations

Senior Manager Network Operations As the Senior Manager of Network Operations, you will spearhead a high‑performing team responsible for the standardization, modernization, and governance of our network program documentation. We are seeking a process‑driven leader who excels at simplifying complex operational environments, championing automation to drive efficiency, and maintaining rigorous standards for technical documentation quality. Key Responsibilities Team Leadership & Strategy: Manage and mentor a team of technical writers and business analysts, fostering a culture of operational excellence and continuous improvement Documentation Lifecycle: Oversee the end-to-end management of network program documentation, ensuring technical accuracy, regulatory compliance, and alignment with corporate standards. Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models Release Communication: Lead the network release communication and approval strategy, coordinating across multiple stakeholder groups to ensure professional and consistent messaging Innovation & Automation: Champion the evolution of documentation software and communication tools; identify and implement automation opportunities to streamline workflows and eliminate redundancies Cross-functional Collaboration: Partner with subject matter experts to refine content, standardize templates, and verify documentation deliverables Basic Qualifications High School Diploma, GED, or equivalent certification At least 6 years of experience in payment network operations At least 3 years of experience in process improvement or workflow optimization At least 3 years of people leadership and performance management experience Preferred Qualifications Bachelor's Degree Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile) Proven experience with modern documentation software and automation tools applied to quality assurance At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website ( Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr COMFORT SYSTEMS