Manager of Controls

Manager of Controls - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Manager of Controls for our Houston (Claymore Park Dr) location.

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Benefits include health insurance, health savings account, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, employee assistance program, tuition reimbursement and professional development opportunities, paid vacation and sick time, company-paid holidays, 401(k) plan with employer match, employee discount program, and company-paid volunteer time off.

Job Summary: As a Manager of Controls, you will assist and train commercial contractors with Carrier i-Vu controls. This position will be expected to draw up submittals, assist in controls start-up, support and troubleshoot i-Vu controls system when called upon by our clients.

Essential Duties and Responsibilities:

• Provide a primary resource for our customers to answer controls questions.
• Assist in operating the existing Certified Controls Expert Contractor Programs.
• Maintain Technician Certification documentation and establish training & testing requirements.
• Assist in conducting training classes for the sales & installation of Carrier controls systems for dealers.
• Attract elite contractor memberships in the Factory Controls Authorization Program.
• Supports roll out new controls products to the Controls Expert dealers.
• Grow the Carrier Commercial Controls presence in the assigned Carrier Enterprise region(s).
• Manage the interface between the factory and our customers.
• Travel throughout the assigned region(s) to provide support to Carrier controls dealers.

Qualifications:

• Proven experience in HVAC systems Controls support.
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
• Proficiency in using remote support tools and software to diagnose and resolve customer issues.
• Customer-centric mindset with a passion for providing exceptional service and resolving customer problems effectively.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively to identify and resolve technical issues.
• Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
• Ability to work collaboratively in a team environment, coordinating efforts with other departments to ensure customer satisfaction.
• Detail-oriented and highly organized, with the ability to manage multiple customer cases simultaneously and prioritize tasks effectively.
• Willingness to continuously learn and stay updated on new HVAC technologies, products, and industry trends.

Requirements:

• An undergraduate degree in technical discipline
• 5 years of Experience in HVAC Systems Controls support.

Invitation to Apply: Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team. If this sounds like the right fit for you, we encourage you to apply and discover everything Carrier Enterprise has to offer.

Equal Opportunity Employer: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.