Senior Program Manager

ICON Build is looking for a Senior Program Manager with roots in architecture and construction who brings more than delivery skills - someone who thinks visually, writes clearly, and can turn complex project information into compelling documents and presentations. We're especially interested in candidates who combine architectural training with fluency in construction technology and digital tools - people who understand that clean processes and scalable systems are what let great design actually get built. This role will report to the Senior Program Manager II, ICON Build at our Miami, FL office.

RESPONSIBILITIES:

• Support ongoing assessment of ICON Build delivery workflows across assigned functional areas - identifying process gaps, documentation deficiencies, and coordination breakdowns that affect team performance and project outcomes.
• Implement and maintain standardized processes, SOPs, and decision frameworks developed in partnership with senior program leadership, ensuring they are current, accessible, and actively used by project teams.
• Maintain and update the ICON Build playbook - organizing role-specific templates, checklists, and process guides, tracking version control, and ensuring content reflects current delivery standards and lessons learned.
• Embed with project teams during key delivery phases - business development, preconstruction, buyout, field execution, or closeout - to support workflow adoption, surface friction in real time, and document how established processes perform under field conditions.
• Track adoption and usage of tools including BuildOS across assigned projects; flag gaps between intended and actual use, compile feedback from project managers and field staff, and bring structured findings to senior program leadership.
• Support print operations coordination by maintaining project documentation, managing internal communication workflows between design and operational stakeholders, and ensuring schedule and deliverable alignment across handoffs.

MINIMUM QUALIFICATIONS:

• 5-10 years of experience in architecture, design-build delivery, or AEC - with direct exposure to design coordination, preconstruction, or project execution across multiple phases.
• Fluency in construction technology and digital tools - comfortable evaluating, adopting, and building workflows around software platforms used in AEC project delivery.
• Demonstrated visual communication ability - a portfolio or work samples showing document and presentation output is strongly preferred.
• Proficiency with presentation and document tools: Google Suite plus at least one design-adjacent tool (Adobe Creative Suite, Figma, InDesign, Canva Pro, or equivalent).
• Experience building or improving processes and systems - the kind that reduce friction, improve consistency, and scale as a team grows.
• Familiarity with construction project documentation - drawing logs, submittal registers, RFIs, meeting minutes, and schedule formats.
• Comfort with construction management platforms: Procore, Autodesk Construction Cloud, or similar.

PREFERRED SKILLS AND EXPERIENCE:

• Experience in UX or product design, brand identity, or concept development - especially applying design thinking to cross-disciplinary or non-traditional contexts.
• Background producing owner or executive-facing reporting, presentations, or project communication packages.
• Exposure to 3D modeling or visualization tools: Revit, Rhino, SketchUp, Enscape, or similar.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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