Mid Cities Tortilleria - Lead - Full time

Job Summary As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work and training/developing Partners. Key Responsibilities & Essential Functions Store Lead Operations / Training May serve as backup to Department Manager and typically works opposite shift to Manager May help prepare department work schedules Carries out supervisory responsibilities in accordance with policies and applicable laws Assists with inventory control; loads, unloads, and moves product Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution Assists in all technical areas, as needed Performs Representative / Specialist duties frequently Customer Service / Sales Provides / coaches on superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively Food Safety Slices, packages, labels, rotates, and culls products for poor quality Complies with department / Store operating procedures Cleans / sanitizes sales floor, display cases, prep areas, and equipment Bakery Ensures / oversees effective production planning and execution of supporting processes Assists in all technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates Writes on cakes with icing per personalized customer requests Stores with more than one Bakery Lead Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store Beauty Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup Deli May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering Assists with inventory control, including planning portion of Fresh Production Planner (FPP); follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete Assists with ordering and event order management (EOMs) Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain Stores with more than one Deli Lead Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store Prepared Foods Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef Produce Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager Lead (in-store production) Serves as dedicated lead over the in-store production work & Production Partners Spends majority of time with processing team engaged in Daily Sequence of Tasks Texas Backyard Strong knowledge of nursery field Strong knowledge of plant and chemical recommendations Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training) Keeps up with current nursery field-related trends Age Requirement 18+ Knowledge/Skills/Abilities Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or Partners Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations Communication and interpersonal skills Education Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training Licenses/Certifications Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training Physical Demands & Working Conditions Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs Beauty / Drugstore / General Merchandise: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions, loud noise, ambient temperatures Dairy / Frozen / Grocery: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noise Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Entertainment / Nature's Harvest: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to loud noise Floral: Constantly reach at waist, grasp Frequently stand, walk Frequently be exposed to cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Seafood: Constantly reach at waist Frequently stand, walk, pivot, push / pull with arms, grasp Frequently be exposed to wet and cold Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion Occasionally be exposed to hot conditions, loud noise, ambient temperatures Showtime: Constantly stand, reach at waist, grasp Frequently stand, walk, pivot, push / pull with arms, grasp Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements Occasionally be exposed to loud noise Texas Backyard: Constantly reach at waist, grasp Frequently stand, walk Frequently be exposed to ambient temperatures Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 9/1/2022 #J-18808-Ljbffr H-E-B