Senior Project Manager

Senior Project Manager

MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences. MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market.

MRM is seeking a Senior Project Manager. We are looking for a candidate who demonstrates strong verbal and written communication skills, who strives to grow professionally in the field of Project Management. Our ideal candidate will support a collaborative working environment to build effective working relationships with clients, external partners and within the agency. This role requires the candidate to have a strong ability to work independently while identifying, analyzing, and resolving problems. Our ideal candidate will possess good decision-making skills and communicate confidently with managers and team members across all areas of the agency.

Responsibilities:

• Lead Email and OLA projects with cross-functional teams including: Account, Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
• Responsible for project managing multiple large-scale launches/programs simultaneously in a deadline-driven environment.
• Lead effective meetings with senior personnel and team members, providing accurate information, concise deliverables and clear expectations.
• Develop/manage project scope documents, related schedules/project plans, project resource requirements and staffing assignments.
• Collaborate effectively with cross-functional team members, agency partners and vendors.
• Develop, coach and mentor other team members; including Project Managers and Associate Project Managers.
• Liaison between agency partners and production teams leveraging strong written and communication skills.

Qualifications:

• Proven ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
• Excellent interpersonal skills demonstrated with agency teams and individuals.
• Problem/solution thinker with an ability to collaborate, persuade and negotiate toward solutions.
• Displays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
• Excellent communication skills - written, verbal, text, etc.
• Excellent project management skills and experience including:
• Schedule development, management, monitoring and oversight
• Resource management and forecasting
• Task and delivery management
• Risk identification and management
• Issue identification and management
• Delegation to support teams

Education & Experience:

• Bachelor's degree or equivalent, relevant experience desired.
• 5-8 years total project management experience in one or more of the following fields: operations, digital technology or web development firm.
• 3-5 years of PM experience spent working with digital campaigns including: site launches, digital experiences, and email and OLA projects.
• Experience in an agency environment, or equivalent client-side experience.
• Advanced skills in MS Office including: Word, Excel, and PowerPoint.
• Advanced skills in MS Project or other project plan software (i.e. Smartsheet).
• Strong capability with production tools and proprietary software (Egnyte, JIRA, Outlook).
• Working knowledge of content management systems (i.e. CMS).
• PMP or other operational/organizational certification (ITIL, Sig Sigma, ISO) is a plus.