Business Development Client Partner (Agency)

We’re seeking a principal-level Client Partner to lead and grow a portfolio of multimillion-dollar client relationships. You’ll act as a trusted advisor to senior stakeholders, own account performance and uncover opportunities to bring product design, technology and strategy services to new teams, divisions and markets.

This is a hands-on commercial role combining account leadership with new business development. You’ll build relationships within assigned target accounts, reach out to prospective clients and collaborate with growth, marketing and multidisciplinary delivery teams.

The role is based in New York, with an expectation of working from the studio two days per week and meeting clients and colleagues in person as needed.

What you’ll do

• Grow existing accounts by identifying and closing opportunities across business units, brands, regions and divisions.
• Own revenue, profitability and forecasting for a portfolio of multimillion-dollar accounts.
• Develop account plans that map decision-makers, budget holders and opportunities for growth.
• Build trusted relationships with senior client stakeholders and expand connections beyond established contacts.
• Work with strategy, technology, product, delivery and design teams to deliver valuable outcomes with commercial discipline.
• Open doors at target accounts through networking, referrals, events and introductions.
• Research and engage new prospects through personalized outbound outreach and follow-up.
• Lead discovery conversations, qualify opportunities and involve specialists at the right time.
• Partner with marketing on campaigns, events, thought leadership and account-based initiatives.
• Maintain accurate CRM records, forecasts and reports, using AI-enabled tools to support research and prospecting.
• Collaborate with global colleagues to share expertise and draw on talent across studios.

What you bring

• At least 10 years of experience in client services, account leadership or business development within a digital agency, consultancy or design and technology environment.
• A record of managing and growing client accounts worth multiple millions annually.
• Experience expanding services into new business units, divisions or geographies.
• Success turning senior-level introductions into qualified opportunities, along with hands-on cold outbound experience.
• Strong commercial judgment across forecasting, margins, risk, pipeline management and qualification.
• Experience with CRM platforms such as Pipedrive or Salesforce.
• An understanding of digital product development, human-centered design and technology transformation.
• Strong communication, facilitation and negotiation skills, with an inclusive and collaborative leadership style.
• Curiosity, initiative and the ability to understand client needs and make an impact quickly.

Compensation and benefits:

• Base + Commission bonus + benefits