Director of Housekeeping

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. About the location: Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Join our AAA Five Diamond property in Central Florida! Who We Look For We are looking for an individual who can manage the operations of the housekeeping staff, promote a safe environment, and maintain quality service to achieve maximum guest satisfaction. Additionally, this individual will oversee the overall leadership of staff and staff development, protection of assets and departmental expenses, and is responsible for cleanliness of the entire hotel property. Responsibilities The Director of Housekeeping ensures that our guest accommodation and all areas in the front and back of the house are maintained in a spotless condition at all times. The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our housekeeping team. Manage the working partnership with a fully outsourced 3rd party housekeeping and laundry team, meeting weekly to discuss productivity staffing and operational needs while upholding Four Seasons standards. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and 3rd parties and staffing companies. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. Assures effective operation of the Laundry/Valet Department. Assists the department when needed Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Some travel may be required for training, conferences and special events. Minimum Qualifications Thorough knowledge of Hotel Operations, Hotel Services, Hotels policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application 5-10 years experience with a diversity of Operational Rooms Division management positions. Ability to speak and write English with fluency in other languages; Spanish preferred Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team Experience working with 3rd parties and staffing companies preferred Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information to prepare budgets Ability to understand the government regulations covering business operation Confidently make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions Demonstrated ability to engage empathetically and professionally with the guests, clients, colleagues, and vendors, and find resolutions in high-pressure or sensitive situations Ability to plan and organize the work of others Public speaking Work Authorization in United States Flexible schedule, ability to work weekends and holidays Comprehensive Benefits Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits package Medical Insurance after 30 days of employment Employer-paid Dental and Vision insurance 401(k) and Retirement Plan Matching Employee Assistance Program And so much more! Four Seasons Hotels & Resorts, Employer of Choice “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts. We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - #J-18808-Ljbffr Four Seasons