Sales Assistant Manager

Sales Assistant ManagerHand & Stone Massage & Facial Spa is seeking a driven, hospitality-focused Sales Assistant Manager to support daily operations, lead the front-desk team, and drive strong performance across all major KPIs. If you love coaching people, delivering exceptional guest experiences, and hitting sales goals, this role is built for you.About the RoleThe Sales Assistant Manager plays a key role in supporting spa leadership and ensuring the front-of-house team consistently delivers results. You'll help drive membership sales, conversions, upgrades, and retention while maintaining a warm, professional, and guest-centered environment. This role is perfect for someone who thrives in a fast-paced, service-driven setting and enjoys motivating others.Key ResponsibilitiesSupport the Sales Manager in leading, coaching, and motivating the front desk teamDrive membership sales, rebooking, and service upgrades through strong coaching and daily performance managementMonitor KPI trends and help implement strategies to improve resultsEnsure exceptional guest experience from check-in to check-outAssist with scheduling for front desk staff, massage therapists, and estheticiansMaintain a polished, organized, and efficient front-of-house environmentHandle guest concerns with professionalism and careSupport daily operations, including opening/closing procedures and spa standardsQualifications12 years of experience in sales, hospitality, retail, or customer-service leadershipStrong communication and people-management skillsComfortable working with KPIs, sales goals, and performance metricsHigh level of professionalism, reliability, and integrityAbility to thrive in a fast-paced, guest-focused environmentExperience in membership-based or service-driven businesses is a plusWhat We OfferCompetitive base pay + performance bonusesMembership-based model with strong earning potentialEmployee discounts on services and retailSupportive, team-oriented cultureOpportunities for advancement within a growing spa networkIf you're a motivated leader who loves sales, hospitality, and team development, we'd love to meet you. Join us and help elevate the Hand & Stone guest experience. Compensation: $18.00 - $20.00 per hour