Manager, Patient Access (H)

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The University of Miami/UHealth Department of Patient Access has an exciting opportunity for a full-time Manager, Patient Access.

Core Job Summary:

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.

• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.

• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date

• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.

• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)

• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.

• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.

• Develops, reviews and updates departmental policies and procedures.

• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.

• Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.

• Maintains current knowledge of rules and regulations and educates staff on any variations.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Bachelor’s degree in relevant field

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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