Member Service Representative

Job Description

Job Description

Amicalola EMC has an immediate opening for Member Service Representative. This position will provide high-quality, positive, and professional customer service to all Amicalola EMC customers and internal team members. The MSR role is required to answer phone calls, handle cash payments, and help members successfully navigate our operating procedures to meet their electric needs. EDUCATIONHigh school diploma or equivalent required.Additional education in business or customer service preferred.EXPERIENCE Prior experience in customer service.ABILITIES AND SKILLSAbility to learn internal software and maintain member data efficiently and accuratelySkilled in accepting and posting a variety of payments and maintaining a cash drawerProficient in Microsoft Office Word, Outlook, etcCommunicate well on the telephone and with membersStrong organizational, analytical, problem-solving, written and oral communication skills are necessaryMust be able to work independently and manage timeMust maintain a valid driver's licensePHYSICAL REQUIREMENTS AND WORKING CONDITIONSProlonged periods of sitting at a desk or cashier counter, standing, bending, and stretching.Occasional lifting and carrying office supplies < 25 lbs. Ability to use a computer, phone, cash register, and other office equipment efficiently. Ability to travel to district offices as needed. Position will be onsite, M-F. This position may be assigned to work at any of our three office locations: Jasper, Ellijay, or Dahlonega.Amicalola EMC offers an excellent benefit package that includes:Defined Benefit plan401kGenerous leavePaid holidaysMedical, Dental, and Vision insuranceHealth Savings AccountDisability insuranceLife insuranceAmicalola EMC is an Equal Opportunity Employer, including Veterans and Disabled.Standard post-offer of employment physical, drug screen, and background check required.