Senior Collection Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Collection Specialist

About this Role:

As an Senior Collection Specialist , you are responsible for driving results by collecting unpaid consumer debt through manual dialing in a call center environment. You will clearly communicate financial obligations, negotiate effective payment arrangements, and ensure full compliance with all regulations and company policies.

You will manage complex, higher‑balance accounts, providing consistent daily outreach until resolution while accurately documenting all activity. Success in this role requires strong judgment, advanced negotiation skills, and accountability for meeting aggressive collection targets that directly support departmental and organizational goals.

What You Will Do:

• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions

• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills

• Clearly explain account details, balances, and repayment options in a professional and compliant manner

• Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries

• Ensure timely and successful completion of assigned accounts and daily objectives

• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution

• Maintain compliance with all federal, state, and company regulations while meeting performance expectations

Experience You’ll Need:

• High School Diploma or equivalent (required)

• Minimum of 2-3+ year of collections or call center experience (senior-level experience preferred)

• Strong communication, negotiation, and conflict‑resolution skills

• Ability to manage challenging conversations while maintaining professionalism

• Availability to work on-site for the first 90 days, Monday–Friday

• Three early shifts: 8:00 am – 5:00 pm

• Two late shifts: 12:00 pm – 9:00 pm and another shift 1:00pm-10:00pm

Experience That Would Be Great To Have:

• Experience with the CUBS system.

• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.

• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.

• Ability to negotiate repayment plans effectively.

• Strong problem-solving skills to resolve billing issues.

• Proficiency in Microsoft Office.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers’ extra effort with points used for rewards

• Eight Employee Resource Groups to foster a collaborative culture

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.