Medical Assistant (Phlebotomist) - Patient Outreach

Medical Assistant – Clinical Research Patient Recruiter

Prime Clinical Research (
Locations: Lewisville, TX and Mansfield, TX
Employment Type: Full-Time
Department: Clinical Research Operations

Prime Clinical Research is seeking a Medical Assistant to support patient enrollment and visit coordination for clinical trials conducted at our research sites. This role combines patient-facing clinical support with high-volume outreach and patient engagement to help eligible participants access clinical research opportunities.

The Medical Assistant – Patient Recruiter plays a key role in identifying potential participants, conducting phone screenings, scheduling visits, supporting the consent process, and ensuring accurate documentation. This position requires strong communication skills, attention to detail, and the ability to manage outreach activities and patient follow-up in a fast-paced clinical research environment.

This role is ideal for a Medical Assistant who enjoys working directly with patients while contributing to the advancement of new medical treatments through clinical research.

What you will do

Patient Outreach and Recruitment

• Conduct outbound outreach to potential research participants through calls, texts, and approved communication channels
• Explain study opportunities clearly and answer general questions about participation
• Maintain a consistent follow-up cadence with potential participants to support enrollment
• Document outreach attempts, outcomes, and next steps in the approved tracking systems

Screening and Appointment Scheduling

• Conduct phone screenings using approved study scripts to determine basic eligibility
• Schedule qualified participants for screening and study visits
• Confirm appointments and follow up with participants to maintain visit attendance

Patient Visit Support

• Welcome participants on the day of their visit and assist with patient check-in
• Support the informed consent process by reviewing documents with participants and ensuring questions are addressed by the investigator when appropriate
• Assist with patient flow during study visits and ensure required assessments are completed

Visit Preparation and Coordination

• Prepare patient charts, study binders, and visit materials prior to scheduled visits
• Review upcoming appointments and ensure required assessments and materials are ready
• Coordinate with study coordinators and clinical staff to ensure smooth visit operations

Documentation and Data Quality

• Maintain accurate and timely documentation of patient interactions and study activities
• Ensure records are complete and aligned with clinical research documentation standards
• Assist with follow-up activities and data clarification when required

Team Collaboration

• Work closely with Clinical Research Coordinators, investigators, and site staff
• Communicate scheduling updates, participant questions, and operational concerns to the research team
• Support site goals related to enrollment, visit completion, and study timelines

Required Qualifications

• Medical Assistant training or certification, or equivalent clinical experience
• Minimum 1 year of experience in patient recruitment, healthcare outreach, healthcare sales, or a call center environment
• Strong patient communication and interpersonal skills
• Ability to manage high call volumes and outreach activity in a structured environment
• Strong organizational skills and attention to detail
• Ability to follow scripts, procedures, and documentation standards accurately
• Understanding of patient confidentiality and HIPAA requirements

Preferred Qualifications

• Experience working in clinical research or clinical trial recruitment
• Familiarity with Electronic Data Capture (EDC), CTMS, or EMR systems
• Experience supporting informed consent discussions
• Bilingual language skills relevant to the patient population
• Experience taking vital signs or performing basic clinical procedures

Work Environment

• Clinical research site environment with frequent patient interaction
• Combination of phone outreach, administrative coordination, and onsite patient support
• Fast-paced setting supporting multiple clinical studies

Compensation

Competitive salary based on experience.

Why Prime Clinical Research

Prime Clinical Research partners with pharmaceutical companies, biotechnology organizations, and contract research organizations to conduct clinical trials that advance medical innovation and improve patient outcomes.

Our research teams are committed to maintaining the highest standards of patient safety, regulatory compliance, and research integrity while expanding access to emerging therapies.

Prime Clinical Research is an Equal Opportunity Employer.