Lead Keyholder (Mandarin Speaking) - Woodbury Common Store

Job Description

Job Description

Lead Keyholder (Mandarin Speaking) - Woodbury Common Store

Starting at $21.00 per hour to $24.00 per hour contingent on experience.

ZWILLING is looking for a Lead Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion! As a Lead Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING’s legacy of quality and innovation, we invite you to join our global brand.

In this role, you can be expected to do the following:

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift‑change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Qualifications and Skills

• Fluent in Mandarin and English, with the ability to effectively communicate with customers and team members.
• A culinary passion!
• Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
• Strong commitment to customer service
• 2–3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

Incentives :

• Seven paid sick days per calendar year
• Competitive compensation
• Generous employee discount
• Tuition reimbursement
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

About ZWILLING J.A. Henckels:

For nearly 300 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.