Student Success Coordinator

Student Success Coordinator Under general supervision of the Dean and in conjunction with the Instructional Specialist, plans, organizes, coordinates, supervises and oversees the day‑to‑day activities and operations of the division including the Student Success Center (SSC), as assigned; performs a variety of responsible administrative support and technical duties in support of an assigned program area or skills center, performs a variety of data collection, data entry, record‑keeping, report preparation, and program support activities; and performs related work as required. Supervision Received And Exercised Receives administrative direction from the assigned dean and works with the Instructional Specialist and division chair to meet the needs of the division and SSC. Exercises general and direct supervision over assigned staff. Class Characteristics This classification oversees, supervises and integrates the day‑to‑day activities and operations of the SSC and division, to meet department goals and objectives. Responsibilities include being the liaison between students, instructors, and the program administrators, ensuring the information about courses and programs is communicated, and responding to or communicating student concerns and questions to the appropriate party. It is distinguished from other College support classifications in that incumbent provides complex office administrative services for a division and supervision of classified employees. Day‑to‑day activities require the use of initiative and judgment, particularly when dealing with a variety of College students and staff and representatives of the public. Essential Functions Plan, organize, supervise and evaluate the work of assigned staff; participate in performance evaluations and take disciplinary action, up to and including termination, to address performance deficiencies, subject to management concurrence, in accordance with the District's human resources policies and procedures and labor contract provisions. Contribute to developing and monitoring of the annual budget for the department. Prepare estimated cost of payroll, as well as the actual payroll based on hours worked, work with the Payroll Department to determine pay discrepancies. Provide day‑to‑day leadership and work with staff to ensure a high performance, customer‑service‑oriented work environment which supports achieving departmental and District objectives and service expectations. Plan, organize, coordinate, supervise and oversee the day‑to‑day activities and operations of the SSC, oversee operations of one or more instructional areas, including setting up and maintaining equipment in assigned area; open or close the Center as assigned. Prepare forms and maintain information and records related to the Center's instructors. Support schedule production, e.g., coordinate room assignments, communicate status with faculty and maintain faculty availability status. Coordinate, proof and audit the division schedule of classes, schedule change forms, faculty assignment sheets, teaching units. Proof and monitor faculty contracts for accuracy. Establish the division deadline calendar for curriculum proposals based on Instruction Office deadline calendar. Maintain division records and curriculum files. Participate in developing, implementing and evaluating work programs, plans, program reviews, SLOs, processes, systems and procedures to achieve department goals. Track and prepare reports on student usage of SSC, prepare reports of student progress and student and department needs. Participate in planning, development, coordination, integration, implementation and evaluation of academic support services programs and activities within assigned areas of responsibility to meet department goals and objectives; provide innovative, achievable recommendations to dean and others. Act as lead to all tutors and student workers in the absence of the Instructional Specialist. Develop correspondence and informational materials for and about the Student Success Center. Gather and update information for the college website for the division and SSC. Operate a variety of equipment related to the particular areas of assignment. Perform other duties as assigned. Qualifications Knowledge of: Functions, programs, services, operations and activities of a Learning Resource Center. Standard office practices and procedures, including basic record‑keeping, arithmetic, and the use of standard office equipment and software. Applicable Federal, State and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Departmental practices and procedures and applicable District policies. Principles and practices of data collection and report preparation. Currency in the uses of instructional software and other technologies used to enhance learning. Basic accounting methods, procedures and terminology. Principles of business letter writing and thorough communication skills. Principles and practices of effective supervision. English usage, spelling, vocabulary, grammar and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students and District staff, including individuals of various ages, socio‑economic and ethnic groups. District classified human resources policies and procedures and labor contract provisions. Ability to: Plan, organize, coordinate, implement and evaluate the daily operations, activities and services of the Learning Resource Center, tutorial programs, and computer labs. Work with and maintain various databases and spreadsheets. Learn, apply and explain the Center's resources and services. Learn, apply and explain applicable District policies, rules and regulations related to areas of responsibility. Prepare clear, concise and comprehensive reports and other written materials. Exercise sound independent judgment within general policy guidelines. Make accurate arithmetic computations. Organize own work, set priorities and meet critical time deadlines. Use English effectively to communicate in person, over the telephone and writing. Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines. Exercise tact and diplomacy in dealing with sensitive and complex issues and situations. Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work. Required Qualifications Education and Experience Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Graduation from an accredited four‑year college or university preferably with a major in education, English, mathematics, science, business, information technology or related field, plus three (3) years of progressively responsible experience providing technical and instructional support and services in a College learning center/lab or tutorial program including supervisory experience. Licenses and Certification None Physical Demands Must possess mobility to work in a standard office setting and use standard and specialized office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Environmental Elements Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Working Conditions May be required to be on‑call and to work various shifts or emergencies on evenings, weekends, and holidays. Equal Employment Opportunity THE COMPTON COMMUNITY COLLEGE DISTRICT IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. Compton Community College District is an Equal Opportunity/Affirmative Action employer and does not discriminate in employment on the basis of sex, sexual orientation, race, color, religious creed, marital status, denial of Family & Medical Care Leave, national origin (including language limitations), ancestry, medical condition (cancer/genetic characteristics), age (40 and above), disability (mental and physical) including HIV and AIDS, denial of pregnancy disability leave or reasonable accommodation, or other protected classes, or obligations to the National Guard or Reserve Forces of the United States. For specific details on this policy, please contact Dr. Hiacynth Martinez, EEO Compliance Officer, at View phone number on click.appcast.io. #J-18808-Ljbffr