Client Experience Associate

Client Experience Associate

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Client Experience Associate to support our client's Client Experience team in delivering exceptional customer service and administrative support.

Location: Carlsbad, CA (Onsite)

Shift: Monday Friday | 8:00 AM 5:00 PM

Hourly Pay Range: $21.00 - $23.00 per hour, depending on experience and qualifications.

Employment Type: Full-Time | Temp-to-Hire

FLSA Status: Non-Exempt

We are seeking an organized, customer-focused Client Experience Associate to join a growing Client Experience Department. This is an excellent entry-level opportunity for someone looking to build a long-term career in customer service, administration, and property management. The ideal candidate enjoys helping others, thrives in a fast-paced office environment, and has excellent communication and organizational skills.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Respond to customer inquiries promptly and professionally.
• Perform general administrative and clerical duties in support of Community Association team members.
• Process and enter customer service requests into internal systems.
• Follow up on customer interactions to ensure timely resolution.
• Assist with preparing and distributing annual association mailings.
• Draft, transcribe, and type correspondence and other documents.
• Generate and update reports within management systems.
• Maintain office inventory including keys, gate openers, parking permits, rental applications, and related materials.
• Prepare compliance letters as requested by management.
• Support daily office operations and complete additional projects as assigned.

Required

• High School Diploma or GED.
• 12 years of customer service experience.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Professional demeanor and customer-first attitude.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Valid California Driver's License with a clean driving record.
• Reliable transportation.

Preferred

• Bachelor's Degree.
• Administrative office experience.
• Experience working with customer service or CRM software.

Work Environment

• Fully onsite in Carlsbad, CA.
• Professional office environment.
• Frequent computer and phone use.
• Occasional travel to local communities using personal transportation.

Why Join Us? This is a fantastic opportunity to launch your career with an organization that values professional growth, teamwork, and exceptional customer service. Employees enjoy ongoing training, mentorship, and opportunities for career advancement within a collaborative and supportive workplace.

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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