Service Manager

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you’ll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high‑quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you’re ready to grow your career with an organization built on strong values, teamwork, and long‑term success, join the RDO team today! What’s in it for you $75,000-$100,000 / year A comprehensive benefits package that supports your well‑being. For more details and to view these offerings, visit RDO's benefits page. A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. Why RDO? When you join RDO Equipment Co., you’ll become part of an industry‑leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO Equipment Co. in Sunnyside belongs to our Northwest Agriculture division which is made up of 10 stores across Washington and Oregon. The team members in Sunnyside support farmers in this area as they plant, tend and harvest the crops that feed the nation. This is a forward‑looking customer base that defaults toward innovation. Interested in helping keep them on the cutting edge of the agriculture industry? What You Will Do Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems. Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be. Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned. Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew. Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time. For a complete list of duties and responsibilities, view the full job description here. What You Will Need Leadership Abilities: ready to step into a leadership role with a desire to learn and grow. Customer Service Skills: you’re passionate about delivering top‑notch customer experiences. Tech‑Savvy: you’re confident using computers and quick to learn new systems. Experience: familiarity with our industry is a plus, but not required—we’ll support your learning. Communication: you express yourself clearly, both in writing and in conversation. Pace: you thrive in a fast‑moving environment where priorities can shift, and no two days are the same. Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. Why You’ll Love it Here Community engagement: Participate in community events like the Lighted Implement Parade every year. Diverse customer base: We work with customers throughout the region to keep them running and efficient year‑round. A dynamic environment: where no two days are the same. A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year. Opportunities to grow, learn, and lead in the industry. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr