Admissions Coordinator

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation. Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose. WHY WORK WITH US Competitive compensation and comprehensive benefits Meaningful work that positively impacts the lives of older adults every day Inclusive community, welcoming to all (you do not need to be Jewish to live or work here) Supportive, team-oriented environment Opportunities for professional growth and development Collaborative leadership focused on enhancing the employee experience POSITION SUMMARY The Admissions Coordinator is responsible for supporting admissions to the Jewish Home & Rehab Center. The position works closely with acute-care hospitals and community stakeholders to ensure a safe transition between care settings for new residents, acting as a liaison between the Admissions team, the Community we serve, and the Home’s Interdisciplinary teams. The Admissions Coordinator will work closely with the Director of Admissions, playing an integral role in helping to achieve the organization’s census goals, growth, and revenue objectives. KEY RESPONSIBILITIES Assist in the management of LTC census and patient/resident ‘throughput’ with a focus on meeting/exceeding stated census goals and targets. Support the management of application throughput and data entry via different programs/modalities (EMR, Allscripts, Curaspan, Referral Manager PRO, Fax, Phone, Email, and LTC roster). Admitting short-term to LTC and LTC application process before patient arrives from hospital. Monitor and provide ongoing phone, email, and customer service support to the Admissions office for both Short-Term Care and Long-Term Care inquiries. Provide tours of units. Respond to inquiries and applicants in a timely manner. Communicate with Case Managers regarding the admission process and updates to ensure a smooth transition from Hospital care to a skilled nursing setting. Assess and review Long-Term Care applications for completion and appropriateness for potential admission. Communicate with applicants for follow-up until application is complete and determination for admission and/ or admission has been finalized. Works with “patient financial counselor” to complete financial review, insurance eligibility, and “assist” with Medi-Cal and SSI communication to prevent delays in admission. Works with social services/TCCs and LTC clinical team to process and assess clinicals and roommate compatibility. Manage waitlist Manage and communicate move-ins to LTC quickly to avoid long-term vacancies. Perform room check to ensure room is prepared for admission & order DME as needed. Work with Clinical Liaisons to identify and follow up on clinical needs/requirements for admission and communicate to Interdisciplinary team as appropriate. Create and complete admissions paperwork for incoming admissions, input incoming admissions into EMR, take patient photograph, upload photo & appropriate documents to EMR. Look up, review, and verify insurance benefits/eligibility for potential patients/residents. Obtain authorizations as needed. Demonstrate understanding of contracted insurance providers, correctly input payer information into EMR, verify and save verification documents into Admissions drive. Establish and maintain significant professional relationships with referral sources, physicians, and other healthcare professionals to increase referrals. Represent JHRC in a professional manner in the community. Demonstrate patience, positive disposition, and enthusiasm with experience in customer service – “forward-facing” expectations, roles and responsibilities. Attend staff meetings and educational in-services as scheduled. Perform other duties as assigned (as they relate to the Admissions department). This includes cross-training and coverage for other positions within the department. In addition, may perform one or more of the following: Create admissions paperwork for all incoming admissions. This includes relevant payer information (patient responsibility form), as well as general information about the Home. Create name tags and information sheets for incoming admissions. Information sheets include Care Team contact information and Care Conference schedule. Running necessary screenings for potential admissions (i.e, Megan’s Law, Immunizations, PASSR, etc) Complete admissions paperwork, uploading appropriate documents to EMR. Prepare and pass Admissions Memo to respective nursing units Welcome newly admitted patients and assist them to their room; familiarize patients with the call light, TV channels, phone, fan, and lighting. Provide patients/families with general customer service (when needed). Take patient photographs and upload them to EMR. Provide tours of the units for potential patients/families. Assist the team to answer call lights in a timely fashion and assist patients in getting needs met. Monitor cleanliness of both F-building elevators and entryway floor. Report cleaning requests to housekeeping & repair requests to maintenance. Perform other duties as assigned. JOB DETAILS Pay Rate: $35 - $40 per hour Hours: Full-Time, 40 hours per week Shift Schedule: Day Days Off: Saturday & Sunday Working Days: Monday through Friday REQUIRED QUALIFICATIONS High school diploma or equivalent, required. AA/AS/BS/BA, preferred. Skilled nursing billing & insurance experience, preferred Demonstrated proficiency with MS Office, including Outlook, Word, and Excel, required. Demonstrated experience working in a fast-paced environment, required. Ability to multi-task with a sense of urgency while maintaining a sense of sensitivity, required. Demonstrated high level of interpersonal skills to handle sensitive and confidential situations. Demonstrated ability to develop and build strong, lasting relationships with referral sources, clients, colleagues, and families. Excellent organization, customer service, and communication skills, both written and verbal. PHYSICAL REQUIREMENTS Ability to lift, push, pull a minimum of twenty-five (25) pounds. Ability to exert maximum muscle force to lift, push, pull or carry Ability to use abdominal and lower back muscles over time without fatigue Ability to stand and/or sit for extended periods Ability to bend, stoop, stretch, twist, sit, and reach Good visual and auditory acuity OUR INVESTMENT IN YOU Comprehensive benefits, including Medical, Dental, and Vision coverage; a 403(b) Retirement Plan; Paid Time Off (PTO); Tuition Reimbursement; Commuter Benefits; and Weekday Shuttle Service to and from Glen Park BART Station. The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. #J-18808-Ljbffr