Senior Customer Service Representative

Senior Customer Service Representative – Overview As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Ensure every customer experience is top notch in quality Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims Qualifications Strong communication skills A passion for customer service Ability to handle a variety of customer situations with enthusiasm and tact 6+ years experience preferred 2 year or 4 year degree preferred Pay Details The starting hourly rate of pay for this position is $25.76 ; subject to change based on experience. Benefits Medical Insurance and Prescription Drug Dental Insurance Vision Plan Life Insurance Flexible Spending Accounts Disability Benefits Profit Sharing Plan 401(k) Savings Plan Paid Vacation (Three weeks in first year) Sick Days and Holidays Employee Recognition Program Equal Opportunity Employer Equal Opportunity Employer/Vet/Disabled #J-18808-Ljbffr