Sr. Product Manager

Sr. Product Manager, Learning Technology

As the Senior Product Manager for DCS Learning Technology, you will play a key role in developing and implementing certification systems and processes that support our Product Education strategy. You will collaborate closely with the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on various projects and programs related to Certification to further CSG's business objectives and ensure their success.

Key Responsibilities

Product Development and Management

1. Lead the end-to-end product certification process
2. Analyze the current state of certification and identify opportunities for improvement and innovation
3. Develop and maintain a feature roadmap for certification products
4. Ensure product functionality meets business and customer requirements

Requirements Gathering and Documentation

1. Facilitate workshops to capture detailed requirements and business processes
2. Collaborate with global cross-functional stakeholders to align business objectives with functional requirements
3. Deliver story mapping, user stories, and acceptance criteria
4. Validate if problems require technical solutions before engaging engineering resources

Stakeholder Collaboration

1. Partner with internal groups, vendors, and consultants to design and build systems according to specifications
2. Manage communications between internal and vendor Product Managers and business stakeholders
3. Represent the end-user perspective in discussions with leaders, Solution Architects, and Engineers

Implementation and Testing

1. Coordinate with engineering for requirements hand-off and build demonstrations
2. Plan and facilitate User Acceptance Testing (UAT)
3. Draft test scenarios and qualify QA issues against requirements
4. Provide training to key business stakeholders

Post-Implementation Support

1. Contribute to Change Management and User Adoption strategies
2. Serve as the first level of support during Hypercare
3. Develop post-implementation support strategies and transition plans
4. Ensure smooth operation and maintenance of existing certification systems

Continuous Improvement

1. Proactively identify areas for enhancing efficiency and user satisfaction
2. Address user-reported issues and bugs to improve the end-user experience
3. Collaborate with teams to remove blockers and discrepancies impeding progress

Ownership

1. Demonstrate a self-starter mentality, capable of delivering results with minimal oversight
2. Embody a "get it done" attitude, taking initiative to overcome obstacles and meet deadlines
3. Effectively collaborate with team members across different time zones, adapting communication and work schedules as needed
4. Take personal accountability for delivering high-quality results and meeting project objectives
5. Proactively identify and address challenges, seeking solutions independently before escalating issues