IT & Business Systems Administrator

IT & Business Systems AdministratorThe IT & Business Systems Administrator is the primary on-site technical resource and the face of IT for the facility, providing hands-on support to end users, maintaining local technology infrastructure, and ensuring system uptime. This role partners closely with local leadership and employees while coordinating with central IT Operations for deployments, upgrades, and corporate IT initiatives. The IT & Business Systems Administrator ensures compliance with security standards and plays a critical role in delivering a consistent, secure, and high-quality IT experience across the organization.End User & Desktop SupportServe as the first line of on-site technical support for all local users, escalating appropriately to central IT teams.Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop-floor technology.Deliver an excellent customer experience through fast, effective, and friendly support.Infrastructure & Operations SupportAct as the on-site technical hands for servers, network equipment, wireless systems, security cameras, and access control.Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements.Perform routine health checks on essential systems and environmental monitoring equipment.Project ExecutionSupport major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives.Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience.Document site-specific system information, procedures, floor plans, cabling diagrams, and inventory.Security & ComplianceMaintain compliance with corporate IT security standards and participate in security audits and risk assessments.Assist in responding to security events, user access requests, and local compliance activities.Enforce endpoint management, MFA, patching, and acceptable-use policies at the site.Site OwnershipMaintain the site's hardware inventory, asset tracking, and lifecycle documentation.Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues.Provide after-hours, on-call, or weekend support as required by site operations.What You'll NeedEducation & ExperienceTwo- or four-year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted.3+ years of hands-on experience in technical support, systems administration, or IT field services.Experience supporting manufacturing, warehouse, or distribution environments is a strong plus.Technical SkillsProficiency with Windows workstations, endpoint management, device imaging, and patching.Familiarity with networking fundamentals (switches, firewalls, Wi-Fi, VLANs, VPN).Experience administering Microsoft 365, Azure AD, and common enterprise applications.Hands-on experience maintaining servers, backup devices, UPS systems, and VoIP phones.Knowledge of SQL, virtualization (VMware/Hyper-V), cloud services (Azure/AWS), and security tools preferred.Ability to diagnose hardware issues, replace components, and perform physical setup of equipment.Soft SkillsStrong communication, documentation, and customer service skills.Ability to work independently with minimal supervision in a fast-paced environment.Excellent problem-solving skills and a proactive mindset.Comfortable balancing day-to-day support with participation in longer-term projects.Physical DemandsAbility to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.).Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed.Dexterity to use tools, operate computers, and configure hardware safely.Use of appropriate Personal Protective Equipment (PPE) in designated environments.What You'll GainImpact & ContributionsServe as the trusted face of IT for your location, directly contributing to smooth operations and employee productivity.Play a key role in enterprise-wide initiatives including ERP consolidation, infrastructure modernization, and security enhancement.Help shape site-level processes and serve as a critical connector between local teams and corporate IT.Career GrowthOpportunities to advance into Systems Administration, Network Engineering, Cybersecurity, or IT Operations leadership roles.Exposure to enterprise technologies, cross-functional project work, and modern IT architectures.Continuous skill development supported by industry certifications and training programs.Benefits & CultureCompetitive compensation and full benefits package.Strong culture of collaboration, professional respect, and continuous improvement.Opportunity to make a daily impact supporting a dedicated team in a dynamic, hands-on environment.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. 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