Mechanic II

Job Title

Mechanic II

Job Description

The Mechanic II is tasked with managing work orders for customer repairs and perform servicing and repairs on a range of equipment. This equipment encompasses diesel-powered compact tractors (19HP to 74HP), garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks. The position involves service parts ordering and warranty claims filing responsibilities, alongside strong customer communication skills.

Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders.

• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Ensure the safe, and proper usage of equipment and tools.
• Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials.
• Take responsibility for, or share the responsibility of, timely completion of necessary warranty documentation according to manufacturer requirements.
• Manage special order parts for work orders as necessary.
• Accurately document daily work performed.
• Maintain a clean, organized shop area in accordance with management standards to ensure a safe environment.
• Take responsibility for special order parts related to work orders.
• Conduct service tasks in adherence to safety standards and manufacturer requirements.
• Utilize computer systems to identify parts, document repair progress, order components, and process claims.
• Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings.
• Exhibit effective communication skills, engaging professionally with various audiences for customer interactions, sales support, and education.
• Provide daily updates on completed work, identified issues, and upcoming schedules.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines.
• Participate in equipment sales processes as required.
• Manage multiple priorities, organize workloads, and meet deadlines effectively.
• Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 3 years of diesel repair experience or equivalent combination of experience and education.
• Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning and hydraulic systems diagnostics and repairs.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency with Microsoft Office software
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Repetitive wrist movements on keyboard.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Ability to use a ladder, pallet jack, and forklift.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $25.25-$28.00 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.