Engineering Excellence Team Manager

Engineering Excellence Manager

This role aims to help ISS become the world's greatest service organization by providing service performance and facilitating our customers' purpose through people empowerment. The Engineering Excellence Manager will supervise and lead the Operations and Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities per the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. The emphasis is on providing world-class building and maintenance services.

Success criteria include performing supervisory functions common to a facility maintenance and utility plant operations organization, reviewing and evaluating performance and ensuring quality standards are being met, taking corrective action to resolve problems, understanding the Owner's building operations rules for the building(s) under care, working with the General Manager to ensure efficient utilization of staff, making tasks for work tickets and preventative maintenance work orders for the O&M Team, solving problems within procedural limitations, ensuring staff complete PM's and work orders as scheduled each month, ensuring the Operations & Maintenance Documents of Drawings, O&M manuals, Site Operators Manual, etc., are up to date, neatly stored, and easily and readily retrievable, reviewing, editing, and maintaining SOPS/MOPS/EOPS as appropriate for site operations, maintaining effective storage and inventory of spare parts, tools, and service equipment neat and orderly, disposing of broken tools, unusable spare parts, and waste materials associated with the O&M program in accordance with management's instructions, coordinating with contractors and vendors for effective and safe maintenance and project work accomplishment, providing data for reports as required and other status reports, equipment evaluations, or scope of work for outside contractors as needed, providing or directing equipment and system operational modifications, assisting in obtaining and evaluating subcontractor and vendor quotes for site or facility projects, assisting the General Manager by ensuring all assigned employees know and comply with Company, government, and client policies, procedures, and regulations, being available for 24/7 work and emergency corrective maintenance/action activities, and complying with all Group and HSEQ requirements and programs as provided.

Key competencies include minimum ten years practical experience in Technical Services, with three years as Engineering Manager, Chief Engineer, or equivalent - preferably in integrated facilities management within a critical building or data center environment, BS or AS degree or equivalent vocational training in Electrical/Mechanical Engineering or related field, relevant licenses to the role, strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems, strong knowledge of building management systems (BMS) and automated Logic, experience with subcontractor and vendor contract management, experience with managing key performance indicators as provided by the General Manager, experience with capacity planning and reporting, able to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems), must be able to use personal computers, MS Office (Word and Excel), knowledge of mathematical concepts such as probability and statistical inference, able to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical procedures, or governmental regulations, ability to effectively communicate through cell phone, email, conference calls, and texting tools, and experience of High-Risk Activities and evidence of Safe Systems of Work training.

Skills include ability to explore a situation, assess and offer different options to formulate a plan that meets or exceeds objectives and expectations, communicates effectively, business insight, organizational savvy, collaboration, being resilient, manages ambiguity, ensures accountability.

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $67300.00 - $67300. Final compensation will be determined based on experience and skills and may vary from the range listed above.