Customer-Facing Project Manager

Job Description

Job Description

About the Role:

We're looking for a driven, detail-obsessed Project Manager to guide high-end residential and commercial custom fabrication projects from concept to completion. You'll take ownership after a clear handoff from Sales and work directly with our customers-and every part of our internal team-to ensure projects move seamlessly through design development, engineering, fabrication, and installation. This is a role for someone who finds motivation in responsibility. You care deeply about doing right by customers and teammates, and you're not afraid to push, ask tough questions, or make bold recommendations when needed.

Key Responsibilities:

• Act as the main point of contact for customers once a project is sold.
• Lead internal coordination across design, engineering, and production teams to meet customer needs and deadlines.
• Anticipate challenges before they arise and proactively align resources and solutions.
• Own the full project lifecycle: scope, schedule, technical clarification, fabrication oversight, and delivery/installation.
• Run effective meetings, manage decisions, and keep everyone accountable-without losing the human touch.
• Develop technical knowledge about the fabrication processes and products we create (we'll support your learning).
• Communicate clearly and frequently with customers at every phase.
• Keep the team informed, energized, and focused on quality outcomes.

What It Takes to Succeed:

• Strong communication skills-with customers, executives, and the shop floor alike.
• High emotional intelligence and the ability to guide difficult conversations toward productive outcomes.
• An inner drive to never drop the ball. You might call it worry. We call it care.
• Ability to absorb and retain technical knowledge about custom-fabricated products and how they're built.
• Proven experience managing projects with multiple stakeholders and tight deadlines.
• The confidence to lead without ego and the humility to learn every day.

Experience & Skills:

• 3-5 years of experience in project management, ideally in fabrication, architecture, construction, or design/build.
• Experience working directly with customers in a service-focused or consultative role.
• Familiarity with fabrication or manufacturing processes is a plus-not required, but willingness to learn is essential.
• Proficiency in tools like Excel, MS Project, Smartsheet, or equivalent project tracking tools.

Why Join Us:

• A collaborative, no-nonsense environment where craftsmanship and quality are at the heart of everything we do.
• Projects you'll be proud to show your friends.
• Opportunities to grow with a team that values technical excellence and thoughtful communication.
• Competitive pay, benefits, and the satisfaction of owning the work from start to finish.

Compensation + Benefits

This role offers a competitive salary in addition to inclusion in the company's profit sharing, and benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance