Mortgage Loan Officer

divh2Job Title/h2pThis job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit./ph3Responsibilities/h3ulliProvides exceptional client care/liliAnswers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution/liliUtilizes multiple technology systems to assist customers and referral partners/liliLeverages defined lending processes and policies to meet guidelines and manage risks/liliCommunicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process/liliIdentifies opportunities through conversations with clients to recommend the banks products through partner referrals as part of one team that delivers exceptional client care/li/ulh3Required Qualifications/h3ulliHas 1+ year sales and mortgage experience/liliBilingual Spanish Required/liliHas a strong relationship-deepening and client care mentality/liliActively listens to the client to determine their needs and goals and has a desire to interact with clients proactively./liliHas an ability to assess client needs and suggest/promote alternative products or services/liliHas ability to learn all platform systems utilized within the environment and/or aptitude in system technologies/liliHas effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process/liliHas an ability to work under pressure during high volumes/liliHas an ability to build and maintain positive rapport with service partners./liliCan prioritize multiple competing tasks./liliHas adaptability and is flexible to change./liliIs a strong communicator, written, oral and non-verbal./liliDemonstrates solid sales production over a sustained time frame./liliCan be flexible to work weekends and/or extended hours as needed./liliCommunicates professionally, effectively and confidently and is comfortable engaging all clients over the phone./liliHas an ability to handle multiple lines of business and models to support changing business needs./liliIndependently works with other business partners to expedite post-sale issues or problem resolution/liliHas the ability to effectively balance performance, operational risk, and client relationship care./liliDemonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies./li/ulh3Desired Qualifications/h3ulliHas contact center experience/liliHas knowledge of loan products (Conventional, Jumbo and Government)/liliCan analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information./liliFamiliarity with FHA and HUD guidelines./liliKnowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending./liliThe ability to analyze and comprehend complex financial data and provide financial alternatives./liliStrong consultative skills including the ability to ask critical questions to identify opportunities/li/ulh3Skills/h3ulliAttention to Detail/liliClient Solutions Advisory/liliCustomer and Client Focus/liliOral Communications/liliWritten Communications/liliClient Management/liliLoan Structuring/liliPipeline Management/liliProblem Solving/liliCollaboration/liliCredit Documentation Requirements/liliCritical Thinking/liliReferral Identification/liliReferral Management/li/ulpMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Compensation: $28.00 - $31.00 per hour/p/div