Work Study, Student Ambassador (Student Affairs)

Work Study, Student Ambassador

Location: Western Campus

Reports To: Student Success Specialist

Recruitment Type: Internal

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description

Learning Objectives:

By the end of the training/program, Student Ambassadors will be able to:

Customer Service & Communication

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening skills to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.

College Knowledge & Navigation

• Explain basic college processes including admissions, class registration, financial aid, and student support services.
• Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
• Provide accurate campus directions and information about college departments, offices, and resources.
• Identify appropriate campus resources and refer students to the correct departments when needed.

Technical & Problem-Solving Skills

• Assist students with completing applications, registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem-solving skills to support students efficiently and effectively.

Leadership & Professional Development

• Demonstrate leadership skills by serving as a positive representative of the college.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, and time-management skills in daily duties.

Student Success & Engagement

• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.

• Have completed at least 6 credit hours at Tri-C;
• minimum GPA of 2.5;
• consistently maintain 6 credit hours each semester;
• maintain satisfactory academic progress;
• adhere to College's confidentiality policy;
• successfully pass background/drug screening;
• Flexible schedule including evenings and weekends;
• must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills;
• provide support to students during peak periods:
• assist students with My Tri-C Space;
• provide campus tours;
• assist with on and off campus events such as open houses, NSO, college fairs, high school visits;
• must participate in leadership programs and attend student success workshops;
• other duties as assigned.

Special Note: Number of Openings (15)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.