Front Desk Receptionist
Dogtopia of Southlake
Job Description
Job Description
Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a front desk coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer: Let's look at what Dogtopia does for you!
-It's always bring your dog to work day!
-Education in basic dog obedience and training
-Fun, Dynamic team culture with over 200 locations
-Career progression based on performance
-Additional certification programs available
-Competitive wages with flexibility in scheduling
Now that we have the fun out of the way let's get into what you can offer us.
Day to day Duties
-Data Entry
-Building lasting relationships with our Pet Parents
-Tracking relationship and communication with Pet Parents
-Greeting EVERYONE that walks in or out of Dogtopia!
-Understanding our Dogtopia-isms
The rules by which we, as Dogtopian's love by are:
We LOVE life unconditionally like a dog!
We STAY loyal to our pack!
We CHASE the absolute highest standard of safety!
We PLAY to our fullest potential!
We TREAT every day like It's the Most Exciting Day Ever!
Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
-Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
-Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues
Customer Service and Presentation
-Maintains neat and organized Front Desk team area at all times
-Sets the example for the 3 S's (Smile, Story, Satisfaction) and hold accountable to internal and external customer service standards
-Answering phones, emails, and questions from pet parents
-Strive for high customer review ratings!
-ENJOY your Team! GROW your Team! And PLAY to your fullest potential!
As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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