Service Manager

Job Description

Job Description

As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service department to ensure the efficient and effective delivery of HVAC services. You will play a pivotal role in managing service technicians, assisting the dispatcher with scheduling, coordinating installations, and maintaining high standards of customer service.

Key Responsibilities:

• Manage a team of HVAC service technicians, providing leadership, guidance, and support to ensure optimal performance and productivity.
• Assist the dispatcher with scheduling service technicians to customer locations for repair, maintenance, and installation jobs in a timely and efficient manner.
• Monitor and prioritize service requests, ensuring that customer needs are met promptly and effectively.
• Locate and order parts as needed for field staff.
• Research and locate service manuals or troubleshooting instruction for a variety of equipment as needed. You will communicate with the field technicians directly and assist them as needed from the office.
• Conduct regular performance evaluations of service technicians, providing feedback and coaching to enhance skill levels and job performance.
• Oversee the implementation of safety protocols and ensure compliance with industry regulations and company policies.
• Handle customer inquiries, complaints, and escalations, resolving issues promptly and professionally to ensure customer satisfaction.
• Check technician notes for accuracy at the end of the day and directly communicate with field staff to ensure jobs are properly completed.
• Develop and implement process improvements to enhance the efficiency and effectiveness of service operations.

Qualifications:

• Proven experience in HVAC service management, with a minimum of 3 years of experience in a similar role.
• Strong technical knowledge of HVAC systems, including troubleshooting, repair, and installation procedures.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Proficiency in computer software applications, including Microsoft Office and HVAC service management software.
• Solid understanding of safety regulations and protocols related to HVAC service operations.
• Exceptional customer service skills, with a commitment to delivering a positive customer experience.
• Valid driver's license and clean driving record.

HVAC certification or relevant trade qualifications preferred.

Job Type: Full-time

Pay: $50,000.00 - $130,000.00 per year

Benefits:

• 401(k) 4% Match
• Company truck
• Paid time off
• Tools provided

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed
• Year round work

Supplemental pay types:

• Overtime pay

Work Location: In person