Accounts Receivable Specialist

Accounts Receivable Specialist

We are seeking a proactive, detail-oriented Accounts Receivable Specialist to join our team and play a key role in managing a portfolio of accounts, resolve payment issues, and drive timely collections through strategic communication and effective problem-solving. This position is critical to support strong cash flow, minimize delinquency and maintain positive customer relationships.

Responsibilities:

• Monitor portfolio task list and prioritize based on account status.
• Proactively manage billing discrepancies and customer claims to support timely collections and minimize past due accounts.
• Maintain accurate and up to date records of all collection activities.
• Promote strong customer relationships while identifying and improving divergent payment trends.
• Troubleshoot and resolve issues contributing to late payments.
• Conduct high volume daily inbound & outbound collection calls and emails in professional manner
• Enforce credit governance policies, risk mitigation controls and escalation procedures
• Utilize strong negotiation and conflict-resolution skills to drive positive business results while maintaining strong customer relationships
• Collaborate with cross-functional teams to ensure customer satisfaction and improve debt recovery.
• Works in a team environment to exceed monthly collection targets, improve cash flow, delinquency, DSO and minimize bad debt
• Adhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond Claims
• Support organizational cash flow objectives through effective collections strategies
• Various duties, as assigned by Corporate Credit Manager to meet A/R goals

Minimum Qualifications:

• 2-year college degree; or equivalent work experience required
• Strong communication skills both verbal and written
• Excellent customer service skills, interfacing via phone and in person
• Ability to handle sensitive customer interactions with professionalism
• Working knowledge of basic accounting principles
• Remain focused and on task in a fast-paced environment
• Possess problem-solving and analytical abilities
• Manage time effectively and adapt quickly to changing priorities
• Proficient with Microsoft Office Suite, proficiency in Excel, and modern ERP's. Billtrust/Prelude preferred.

Travel Required:

No

Qualifications / Skills Preferred:

Vendor Management Intermediate

Troubleshooting Advanced

Teamwork Advanced

Organizational Skills Intermediate

MS Office Software Advanced

Effective Communication Advanced

Computer skills Advanced

Behaviors Preferred:

Innovative Consistently introduces new ideas and demonstrates original thinking

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Persistent & Resilient: Consistent follow-up and outcome focused thinking

Accountability: Take ownership by following through on commitments to meet deadlines consistently without reminders.

Adaptable: Adjusts to changes such as new procedures or technology with ease and enthusiasm

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.