Patient Services Representative Cardiology Services

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions administrative tasks and providing exceptional customer service. This position requires a high level of professionalism communication skills and the ability to handle a variety of responsibilities efficiently.

Position Details:

Now Hiring: Patient Service Representative (PSR)

Mercy Clinic Cardiology Lincoln

Are you passionate about delivering exceptional patient care and creating a welcoming experience Join our team at Mercy Clinic Cardiology Lincoln as a Patient Service Representative where youll play a vital role in supporting both patients and clinical staff.

What Youll Do

As a PSR you will be the first point of contact for patientshelping ensure a smooth positive experience from check-in to follow-up care. Your role will include:

• Greeting and assisting patients with professionalism and compassion
• Scheduling appointments and managing patient information accurately
• Supporting front office operations and clinic workflows
• Addressing patient questions and resolving concerns with care and efficiency
• Collaborating with clinical teams to ensure seamless patient experiences

Qualifications

Education:

• High school diploma or equivalent

Experience:

• Demonstrated proficiency in Patient Services Representative and Advanced PSR responsibilities (as verified by department leadership)

Skills & Abilities

Were looking for candidates who bring:

• Knowledge of medical terminology insurance processes and billing procedures
• Strong verbal and written communication skills
• Proficiency with computers data entry and basic office systems
• Exceptional customer service with a patient-focused mindset
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and follow privacy standards
• Flexibility to adapt in a fast-paced healthcare environment
• Effective problem-solving skills and professionalism under pressure

Physical Requirements

• Ability to lift up to 50 lbs occasionally
• Frequent standing and walking throughout the shift
• Ability to bend reach twist kneel and perform daily physical tasks

Why Mercy

At Mercy we are committed to compassionate care teamwork and excellence. Youll be part of a mission-driven organization where your role truly makes a difference in the lives of patients every day.

Apply today and be part of a team that puts patients first!

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.

Required Experience:

Unclear Seniority