Software Trainer

Job Description

Job Description

** Provalus is seeking a Traveling Software Trainer to deliver exceptional onboarding and training experiences to our client's customers implementing dental practice management software **. This role supports dental practices through in-person and virtual training, helping customers understand software functionality, adopt best practices, and improve operational efficiency, while serving as a key customer-facing resource throughout implementation and onboarding.

This is a travel-based role: the trainer travels to customer locations for onsite training engagements, with travel schedules and onsite needs coordinated in advance based on customer and business requirements. When not traveling, the trainer provides remote training and support from an approved Provalus U.S. Service Delivery Center.

The role uses client-provided tools and systems, including Microsoft Office, Salesforce, TaskRay, CXOne, Bomgar, and Skilljar LMS. Trainers are expected to learn and use required systems accurately, maintain documentation as assigned, and comply with all client and Provalus access, security, and usage expectations.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today!

** WHY WORK FOR PROVALUS **

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities.

** Key Reasons to Join Provalus **

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

** Who Thrives at Provalus **

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

** THE JOB **

Responsibilities include:

• Live Training Delivery: Deliver live, in-person and virtual software training sessions for dental practice staff, customized to each customer's implementation needs.

• Workflow Training: Train customers on key practice management workflows, including scheduling, billing, patient communication, treatment planning, insurance management, and clinical documentation.

• Onboarding Support: Serve as a point of contact for customers during onboarding, answering questions related to software functionality, configuration, and best practices.

• Implementation Collaboration: Support software implementation activities by collaborating with project managers, training leaders, and implementation teams to ensure timely and successful onboarding.

• Data Conversion Support: Coordinate with implementation teams to promote accurate data migration and system setup.

• Resource Development: Create, update, and recommend improvements to training resources, user guides, onboarding playbooks, and self-paced learning materials.

• ****Feedback & Improvement: ****Collect and evaluate customer feedback, including post-training survey results, to identify and recommend improvements to the training experience, documentation, and overall training quality.

• Standards Compliance: Follow approved training materials, standard operating procedures, compliance expectations, and industry best practices.

• Stakeholder Communication: Maintain professional communication with customers, client stakeholders, and internal Provalus teams throughout the training lifecycle.

** Role Requirements include: **

• Experience delivering software training, customer onboarding, implementation support, or related customer-facing instruction.

• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to users with varying levels of software experience.

• Ability to facilitate engaging training sessions in both virtual and in-person settings.

• Strong customer service skills, professionalism, patience, and adaptability.

• Ability to follow documented procedures, training materials, and compliance requirements.

• Strong organizational skills and the ability to manage schedules, documentation, customer follow-up, and competing priorities.

• Comfort working with Microsoft Office and customer relationship, learning management, or support platforms (e.g., Salesforce, TaskRay, CXOne, Bomgar, Skilljar LMS).

• Ability and willingness to travel regularly to customer locations for onsite training, as required by business needs.

• Permanent authorization to work in the United States.

** Preferred Qualifications **

• Experience with dental practice management software.

• Knowledge of dental office workflows, including scheduling, billing, insurance, patient communication, and clinical documentation.

• Experience creating or updating training materials, job aids, user guides, or onboarding resources.

• Experience using Salesforce, TaskRay, LMS platforms, or remote support tools.

• Familiarity with adult learning principles, virtual facilitation, or blended learning methods.

** Success Measures **

• Customer satisfaction and post-training feedback results.

• Successful completion of scheduled training sessions and onboarding milestones.

• Accuracy and timeliness of documentation updates in required systems.

• Availability for scheduled work and training assignments.

• Contribution to process improvements, resource updates, and training quality enhancements.

** What Provalus Offers **

• The opportunity to be the face of a major software implementation for dental practices nationwide, directly shaping how customers experience their new system.

• Variety and autonomy through a blended in-person and virtual training role, with travel to new customer locations.

• Hands-on development of enterprise training, facilitation, and adult-learning skills across a full suite of support tools.

• A mission-driven employer investing in the long-term growth of its people and community.

• Competitive pay, performance incentives, and a comprehensive benefits package, including company-paid healthcare.

Job Type: Full-time Schedule: Monday through Friday, within customer training coverage hours of 7:00 AM to 9:00 PM EST; travel may occur outside standard coverage hours as business needs require Work Location: Travel to customer locations for onsite training, with remote work from an approved Provalus U.S. Service Delivery Center when not traveling.

\nCompany Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.

Company Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.