Customer Service Specialist

Overview If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. Benefits Great reasons to join Koozie Group: People-first culture We will train for all positions! Climate-controlled environment (clean and heat/air-conditioning) Medical HSA and HRA plans Flex spending accounts VSP vision Employee assistance program Employer-paid life insurance 401(k) with employer match Employee referral bonus program Employee recognition program Employee charitable giveback program (up to $250 value) We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®! Responsibilities The Vendor Liaison Associate is responsible for ensuring orders are accurately and promptly transmitted to our partner vendors. He/she will work closely and directly with our partner vendors to resolve any questions or issues. He/she also relays accurate and timely information to our customer service and sales teams on these orders. This position supports the organization by providing accurate and timely information insuring that we meet our customer’s needs and create a positive customer experience. As part of the team you will Develop and maintain knowledge of products, pricing, shipping methods, and printing methods utilized in the entry process. Develop a good understanding of the processes used to decorate products produced by our partner vendors and the needs of these vendors for these processes. Generates accurate purchase orders and promptly transmits orders to our partner vendors. Maintains accurate documentation of actions taken and communications on all orders by utilizing the current system Works with our partner vendors directly on production times, rush requests and customer requests. Calls and/or e-mails partner vendors to clarify unclear information or provide proof approval in order to complete processing of an order. Answers e-mails from partner vendors regarding orders. Accurately maintains order details based on information from customers or partner vendors. Maintains tracking information from partner vendors it in the system to ensure this information is available to customers, customer service and sales. Reaches out to partner vendors when tracking hasn’t been received as expected. Maintains effective working relationships with other associates. Participate in and support company-wide initiatives such as continuous improvement in order to improve service, reduce costs and improve quality. Demonstrates flexibility and commitment through cross-training and helping other departments consistent with business needs. Performs duties safely and in accordance with company safety policies. Qualifications High School Diploma or equivalent 1-3 years in a customer service environment preferred Special Training or Competence Proficiency using a computer and associated software Strong verbal and written communication skills Experience using order management systems such as Oracle and/or Salesforce Proficiency in Microsoft Office Suite Possesses good problem solving skills, and is detail oriented Must have accuracy in data entry and strong attention to detail Proven ability to work well under pressure to meet order deadlines Excellent attention to detail Ability to multitask & focus on multiple issues at once Excellent customer service skills and ability to deescalate situations Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer #J-18808-Ljbffr