Network Operations Engineer

CHARLOTTE, NC Based! W-2 ONLY (NO C2C)

Hybrid Days: TUES AND WED PLUS ONE OTHER DAY OF THEIR CHOICE

One year contract- likely to extend!

IT Telecom Analyst /Network Operations Engineer

Job Summary

As a Tier III Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies.

This is a troubleshooting/break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.

Responsibilities

· Support internal data networks with focus on improving reliability

· Troubleshoot LAN, WAN and wireless network performance issues

· Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators

· Provide timely resolution to trouble tickets

· Contributes to and participates in network improvement initiatives

· Participates in on-call rotation duties

· Collaborate across all tiers of operations organization

Basic/Required Qualifications

· Bachelor’s degree in Information Technology from a four-year college

· In addition to required degree, two (2) years minimum of related work experience

· In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience

· Networking Protocols: Proficiency in understanding, configuring and troubleshooting networking protocols and technologies.

· Routing and Switching: Ability to troubleshoot complex routing and switching issues.

· LAN/WAN Technologies: Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, ISE and SD-WAN.

· ACI: Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations.

· Wireless Networking: Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting.

· Network Monitoring and tools: Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.).

· Network Troubleshooting: Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner.

· Network maintenance: experience with performing Cisco IOS updates.

· Continuous Learning : A commitment to staying updated with the latest networking trends, technologies, and best practices.

Desired Qualifications

· Industry certifications such as CCNA, CCNP, Network+

· Prior work experience in providing Tier 2 network operations support

· One year experience with Microsoft (MS) Windows Operating Systems and MS Office

· Demonstrates ability to work independently with some direct supervision or review

· Proficient troubleshooting & problem-solving skills

· Good written and oral communication skills

· Effective inter-personal skills (listening, conflict management, approachability, negotiations)

· Ability to effectively prioritize activities and focus team efforts based-on priority

Mobility Classification

· Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility – 3 days per week in office.