Service Support Specialist

Service Support Specialist

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.

This is a hybrid role. You should be proximal to Fredricks, MD.

Essential Responsibilities

• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
• Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success.
• Validate and update customer information in Salesforce CRM system.
• Make outbound calls to confirm scheduled service calls when needed.
• Input new customers into Salesforce CRM system.
• Maintain positions KPI's and reports daily.
• Receiving Parts in Warehouse
• Receiving Purchase Order into Salesforce CRM System
• Retuning Parts handling RMA's to Manufacturers and Suppliers

Skills and Qualifications

• Excellent customer service skills
• Ability to communicate effectively
• Strong interpersonal skills and problem-solving ability
• Ability to multitask
• Team Player mentality
• Detail oriented
• High School Diploma or GED
• Experience with Salesforce CRM system preferred but not required

Benefits

• Growth opportunities
• A fun, friendly, professional working environment
• Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
• Job Type: Full-time
• Hourly Wages: $18 - $21 depending on experience

LIVunLtd is an equal opportunity employer. Since 1983 LIV has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.