Manager, Purchased Client Services

Position: Manager, Purchased Client Services
Classification: Full-time, Exempt
Reports to:   Sr. Manager, Network Evaluation and Procurement         
Company:        Texans Together
Location:  Houston, TX

Position Description:
The Manager of Purchased Client Services leads the administration and management of Texans Together’s Purchased Client Services (PCS) network. This position oversees the full lifecycle of PCS contractors, including procurement, onboarding, credentialing, contracting, monitoring, renewals, corrective action, and contract closeout. The Manager supervises PCS procurement staff and establishes workflows, documentation standards, and quality-control processes to ensure compliance, operational efficiency, and audit readiness, in accordance with applicable organizational, contractual, regulatory, and funding requirements.

Primary Responsibilities:

• Lead the day-to-day administration of Texans Together’s Purchased Client Services network.
• Manage the full administrative lifecycle of PCS contractors, including application review, onboarding, credentialing, contracting, monitoring, renewals corrective actions, and contract closeout.
• Review provider applications and supporting documentation to ensure completeness, accuracy, eligibility, and compliance with established procurement, contracting, credentialing and organizational requirements.
• Coordinate follow-up with applicants regarding missing, incomplete, expired, or inconsistent application and credentialing documentation.
• Serve as a primary point of contact for prospective and contracted PCS providers regarding application processes, administrative requirements, contracting expectations, documentation, invoicing processes, and ongoing participation in the PCS network.
• Conduct contractor onboarding and other administrative meetings with new and existing contractors to review requirements, expectations, processes, and responsibilities.
• Oversee required contractor credentialing, including required background checks, screenings, attestations, licenses, insurance documentation, certifications, and other credentialing requirements, and ensure timely follow-up on missing, expired, or incomplete documentation.
• Conduct annual desk reviews and other administrative monitoring activities to assess contractor compliance with contractual, credentialing, documentation, and administrative requirements.
• Develop and maintain standardized desk review tools, contractor files, documentation checklists, review schedules, corrective-action records, and other administrative controls to support consistent and audit-ready processes.
• Monitor contractor compliance identify deficiencies or recurring concerns, coordinate corrective-action follow-up, and escalate significant compliance or operational concerns to appropriate leadership.
• Maintain systems for tracking contractor credentialing requirements, expiration dates, renewals, outstanding documentation, and compliance status.
• Develop and maintain recurring PCS reports, dashboards, and management tools to monitor contractor participation, application and onboarding status, service utilization, expenditures, administrative compliance, credentialing status, desk review findings, service availability, and other key operational indicators.
• Analyze operational data and prepare routine and ad hoc reports, leadership briefings, and status updates identifying trends, emerging administrative risks, service-access concerns, utilization patterns, and matters requiring leadership attention.
• Ensure PCS reports and dashboards are accurate, timely, and supported by consistent data definitions, documentation standards, and quality-control processes.
• Maintain current visibility into PCS contractor availability, geographic coverage, service categories, onboarding status, and administrative readiness, and communicate identified access or capacity concerns to Network Evaluation and Procurement leadership.
• Coordinates with Finance and program staff regarding contractor setup, payment information, invoicing requirements, expenditure documentation, and the resolution of discrepancies involving invoices, service documentation, contractor records, or payment information.
• Review invoices and supporting documentation, as assigned, to ensure required administrative elements are completed before payment processing.
• Maintain accurate and complete PCS contractor records within applicable organizational systems, databases, shared files, and contract-management tools.
• Support the implementation of PCS procurements designed by Network Evaluation and Procurement by developing application processes, administrative workflows, review tools, documentation requirements, communications, and implementation timelines.
• Operationalize new PCS procurement opportunities, provider enrollment periods, service categories, and contractor onboarding initiatives.
• Develop and maintain PCS administrative policies, procedures, standard operating procedures, templates, checklists, workflows, contractor guidance, and internal reference materials.
• Identify opportunities to improve the efficiency, consistency, automation, and accuracy of PCS administrative processes.
• Provide regular updates regarding application volume, onboarding status, credentialing status, desk review completion, contractor compliance, outstanding documentation, operational risks, and other significant administrative matters.
• Collaborate with Network Evaluation to maintain reliable contractor and operational data used to assess utilization, network capacity, provider participation, service access, performance, and emerging network needs.
• Support internal and external audits, monitoring activities, readiness reviews, records requests, and other reviews involving PCS procurement and contractor administration.
• Supervise assigned staff, including assigning work, monitoring workload, reviewing deliverables, providing coaching, and ensuring accountability for established timelines and standards.

Required Qualifications:

• Bachelor’s degree in business administration, public administration, nonprofit management, social work, human services, healthcare administration, contract management, procurement, or a related field. Master’s degree in related field preferred.
• Minimum five (5) years of professional experience in contract administration, procurement administration, provider relations, credentialing, compliance, grants administration, or a related operational field; or three years of relevant professional experience with a master’s degree in a related discipline.
• Experience managing complex administrative processes involving multiple contractors, providers, vendors, or external partners, including reviewing applications, contracts, credentials, compliance documentation, invoices, or similar records and maintaining related workflows, tracking systems, documentation standards, schedules, and quality-control processes.
• Minimum one (1) year of direct supervisory or management experience, preferably supervising procurement specialists, contract administrators, credentialing staff, provider-relations staff, or other administrative personnel.

Preferred Qualifications:

• Experience with Community-Based Care, child welfare, Single Source Continuum Contractor operations, DFPS, Purchased Client Services, foster care services, or contracted human-services provider networks.
• Experience administering provider or vendor procurement and compliance activities, including open-enrollment procurements, Requests for Applications, provider enrollment, credentialing, background screening, contract compliance, monitoring, or annual desk reviews.
• Experience coordinating contractor invoicing and payment processes and preparing records for audits, monitoring reviews, compliance reviews, or governmental oversight preferred.
• Experience with Power BI or comparable reporting and dashboard tools.

Knowledge, Skills, and Abilities:

• Strong knowledge of contract and procurement administration, including provider onboarding, credentialing, compliance monitoring, and documentation management.
• Ability to interpret and consistently apply policies, contractual requirements, procurement requirements, and administrative standards.
• Strong organizational and project-management skills, with the ability to manage multiple concurrent procurements, contractor onboarding activities, renewals, monitoring requirements, deadlines, and high volumes of documentation.
• Ability to establish and maintain effective administrative workflows, tracking systems, documentation standards, and quality-control processes that promote accuracy, timeliness, consistency, and accountability.
• Strong judgment, analytical, and problem-solving skills, including the ability to identify administrative or compliance concerns, determine appropriate action, and escalate matters when necessary.
• Strong professional communication, interpersonal, and provider-relations skills, with the ability to communicate requirements clearly and establish productive working relationships with providers, contractors, Finance, internal departments, leadership, and external stakeholders.
• Ability to analyze operational data and communicate trends, risks, and areas requiring attention through reports, dashboards, and leadership updates.
• Strong proficiency with Microsoft Excel, Microsoft Office, and electronic tracking, contract management, or records management systems.

Work Conditions:

• Environment: Office-based
• Range of Schedule: Mon – Fri, 8:00 a.m. to 5:00 p.m.
• Travel: Occasional

 

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.