Front Desk Counselor-82532802

Job Description

Job Description

Minimum Qualifications

Education:
High school diploma or GED.
Specialized training or education in human services may be substituted for experience.

Experience:
One year of related human services experience supporting adults with mental illness and/or substance use disorders.

Certifications/Licenses:

1. Ability to obtain and maintain Standard First Aid and CPR certification.
2. Valid NYS driver’s license may be required depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite – community residential program with 24/7 staffing coverage. This is a relief post.

Compensation: $19.8077 an hour

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the role: This entry-level direct care role supports adults diagnosed with mental illness and substance use disorders in community residential settings. Staff provide 24/7 coverage, ensuring safety, support, daily living assistance, and a therapeutic environment. The position focuses on helping individuals build skills, achieve personal goals, and integrate successfully into the community while maintaining a safe and clean-living environment.

Primary Responsibilities:

• Conduct regular facility inspections to ensure safety, cleanliness, and security.

• Report serious incidents immediately and complete incident documentation per policy.

• Explain available services and programs; teach daily living skills, socialization, and conflict resolution.

• Follow emergency procedures and support the safety of residents, staff, and visitors.

• Assist individuals with hygiene, grooming, nutrition, and daily living needs.

• Review and update staff communication logs each shift.

• Perform housekeeping tasks to maintain a safe and healing environment.

• Ensure food provided meets dietary requirements.

• Accompany individuals to medical appointments, social agencies, and community activities.

• Maintain regular attendance and work beyond scheduled hours when needed.

• Attend team meetings, staff meetings, and supervision.

• Complete required in-service training and staff development.

• Monitor medications and complete related documentation when assigned.

• Assist clinical staff with resident accountability and missing person procedures.

• Observe and document individuals’ behavior and responses to treatment.

• Lead skills development or activity groups when appropriate.

• Assist individuals with meal preparation, laundry, and light housekeeping.

• Perform other related duties as assigned.