Assistant Service Manager

Assistant Service Manager- RideNow Tallahassee #RN2511 Description and Responsibilities At RideNow Powersports-Tallahassee , our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and want to make a valuable contribution to an exciting and growing company, ReadOn! Responsibilities: Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow-up, shop productivity, service upsell, hours per R/O, and more. Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met. Effectively coach and train service department team members. Track the day-to-day performance, growth, and profitability of the service department. Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers. Maintain a list of all ROs and review daily for problems, deletions, and concerns. Cashier completed repair orders and forward to accounting according to department procedures. Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service. Maintain a positive working relationship with all departments and employees. Any other duties deemed necessary for the overall success of the department and dealership as a whole. Requirements Requirements Minimum of 2+ years of progressive experience within a powersports service department. Full understanding of operations within the service department. Highly organized with a strong sense of urgency. A strong focus and determination for superior CSI scores (Customer Service Focus). Strong sales and management skills. Previous experience in developing and coaching a high-performance service team. Valid driver's license and motorcycle endorsement preferred. Mechanically competent. Excellent customer service and communication skills. What RideNow Powersports Offers You: Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employees Medical insurance!) Life and disability insurance Generous Vacation/PTO Plan Dedicated leadership team who supports and cares for employees The opportunity for growth and a solid long term career...we promote from within!! Awesome company events...we work hard but play harder! All applicants must pass pre-employment background checks, including MVR screening. IND03 Work Type On-Site Position Type Full Time EEO is the Law #J-18808-Ljbffr